And so it continues! I decided since I could not view photos on myfamily.com sites using AOL 9.0 I would use AOL 8.0 (which I had done on the 25th before sending my original message to the list). So today I go to AOL 8.0 and it won't open. The icon is there, the program with all it's files is there under program files but it will not open. When I look at the files I see several that were created at the same time (7:19 PM) on the date (25th) that I used it to view the myfamily.com photos. Would any of those files possibly give me a clue as to what I did to "break" AOL 8.0? As far as I know the only thing I did was look at photos. It was working fine when I signed off. My husband was a lot of help - he threw up his hands and walked out of the room. Vonda In a message dated 6/26/2006 7:33:01 A.M. Central Standard Time, VondaD@aol.com writes: Thanks Jon. Sorry I forgot to mention I am using Windows XP and I receive Windows automatic updates so I should be up to date. What is strange is that I did not have this problem until I reinstalled AOL 9.0. I still have AOL 8.0 on my computer and I have no problem viewing the photos on myfamily.com when I use it. Do not plan to contact AOL - my blood pressure can't handle talking cross purposes for an hour with someone who can't understand me! Vonda In a message dated 6/25/2006 6:45:19 P.M. Central Standard Time, JRAYMOND651@aol.com writes: Vonda, You did not mention what version of Windows you are using. First, I'd check for any Windows updates and install them. If that doesn't work, then maybe the best alternative is to access MyFamily.com via IE. I wouldn't count on AOL's "tech support" for any help unless you are lucky enough to get a tech that works in North America! Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/