Vonda, You did not mention what version of Windows you are using. First, I'd check for any Windows updates and install them. If that doesn't work, then maybe the best alternative is to access MyFamily.com via IE. I wouldn't count on AOL's "tech support" for any help unless you are lucky enough to get a tech that works in North America! Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/