Hello, I am visiting with my sister in Richmond, IN. I have been using dialup and signing in as guest. My charges were to have been 2.95 a minute with a max of 34.95 per month. AOL forgot about the max and just charged me $600.00 + for one month. I called and had my plan changed from $14.95 bring your own internet without any dial up hours to $9.95 bring your own internet and unlimited dail up hours. At least that is how their CSR explained things to me. She told me she would send a message to their complaint billing department to see if she could get me a refund for last month and this month (charge is already up to $140.00). She said that there was no way she could transfer me to this department so that i could talk with them. She said that if they were to give me a refund it would take about 10 days and I would see it on my credit card. If I didn't see it on my credit card than the refund wasn't approved. Does anyone have any phone numbers, names, extensions, etc that I could use to follow up on this if the refund isn't approved? Thanks, Dave Sloan