It may be your computer. I've had broadband for more years than I can remember and I've never had any problems with speed. I can download the largest pages in just a couple minutes at most. I installed my new modem just a week or so ago with no problems at all... -----Original Message----- From: Patscga@aol.com [mailto:Patscga@aol.com] Sent: Friday, March 31, 2006 10:10 AM To: AOLers-RootsWeb-L@rootsweb.com Subject: Re: [AOL-RW] Comcast Broadband effort update and question----------Jeannie In a message dated 3/31/2006 1:04:33 P.M. Eastern Standard Time, Jeannabee@aol.com writes: This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Yes. Good luck with your Comcast. As a user for five years I can guarantee you will need it. For example, two days ago they installed a new modem for me. Since then it takes two to three hours every morning for me to be able to view anything with pictures because of the slowness. They tell me it's my computer. Yeah, sure, like my computer stopped working coincidentally when they installed the new modem. BTW, they almost always tell you it's your computer.