In a message dated 3/31/2006 1:10:49 PM Eastern Standard Time, Patscga@aol.com writes: Yes. Good luck with your Comcast. As a user for five years I can guarantee you will need it. For example, two days ago they installed a new modem for me. Since then it takes two to three hours every morning for me to be able to view anything with pictures because of the slowness. They tell me it's my computer. Yeah, sure, like my computer stopped working coincidentally when they installed the new modem. BTW, they almost always tell you it's your computer. I've been with Comcast since 1999 and haven't had any problems--I'm still on my original cable modem--but you can go out and buy your own and save the $3 per month rent they charge on the modem. Sounds like something is wrong with yours and you need to insist they make it right. Like someone else mentioned--insist on talking to the manager/supervisor. Joan