Hi everyone Got pushed into broadband by my daughter. Installing it tomorrow. Chose Comcast through AOL. Waited for quite some time for the kit to come in the mail. Finally found out from AOL that Comcast, not AOL was mailing it. That would have been nice to know at the time of ordering it. Comcast had no order from AOL even though I had an order # given to me by AOL. Comcast refused to look for the AOL order # which was really annoying. Called Comcast back to get a different person. On that call Comcast said that they would have to place an order. in doing that Comcast finally discovered that the reason it had not been mailed was because AOL stupidly used my last name for my first name and my first name for my last name. Does Rathbone Jeannie sound like a first name and last name to you? So Comcast had just let the order from AOL sit there unattended. The Comcast Customer Service person told me at end of this conversation that they at Comcast shudder every time they get a Comcast Broadband order from AOL.. I can see why. Comcast reordered it to be mailed. Called AOL about this first/last name business. I was totally disgusted. Told the person who answered I wanted to talk to his supervisor. Period! He tried about 3 times to try to get me to tell him my problem. Told him every time I would only talk to his supervisor. Finally was able to do that. Told him my problem, and eventually because of the outrageous circumstance he put the manager of the Broadband dept on. Manager was not happy about the mistake made and gave me his E-Mail address for the purpose of recording for him the entire circumstance from beginning to end. This was for the purpose of Customer Service training. I did that. More time went by. No Mail. Comcast kept telling me that it had been mailed. Since it had not come in the mail they said would mail again. More time goes by. No Comcast mail. Thus, yesterday Comcast had me pick it up at the Comcast office. This took about 1 month since I had originally ordered it from AOL. This AM opened my next Comcast Cable bill and had already been charged for Broadband which I did not even have. They took that charge off for me. I am far from a happy AOL/Comcast person at this point in time. Now for my question. I trust absolutely no tech about this Broadband. Never cared about having it in the first place. I do trust the knowledgeable people on this post list. This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Jeannie :(