In a message dated 3/31/2006 1:18:12 P.M. Eastern Standard Time, JYoung6180@aol.com writes: Sounds like something is wrong with yours and you need to insist they make it right. Like someone else mentioned--insist on talking to the manager/supervisor. It's obvious that you haven't had any problems because it's obvious you haven't dealt with their Techs. The last time I asked to speak to another person I was told "This conversation will be discontinued if you aren't cooperative and a note will be attached to your file to that effect." This is the way it is in the real world. I've had a problem with connectivity for over two months, talked to numerous techs, had someone to the house, and it still continues. Consider yourself extraordinarily lucky.