In a message dated 3/31/2006 2:09:41 PM Eastern Standard Time, Patscga@aol.com writes: It's obvious that you haven't had any problems because it's obvious you haven't dealt with their Techs. The last time I asked to speak to another person I was told "This conversation will be discontinued if you aren't cooperative and a note will be attached to your file to that effect." This is the way it is in the real world. I've had a problem with connectivity for over two months, talked to numerous techs, had someone to the house, and it still continues. Consider yourself extraordinarily lucky. ----- I've dealt with plenty of tech people at Comcast--in fact their main call center is only a couple miles from my house and I know people who work there. Sounds as if maybe you got hold of Dogbert's Tech Support (those who read Dilbert will know what I mean <g>) by mistake and not Comcast. I'd have asked for identifying info (if it wasn't supplied) for the person I was speaking with and called back to report the person who spoke with you in that manner--assuming of course that you didn't curse at the person or anything like that--they don't have to take abuse (and please understand I'm not accusing you of doing that or of doing anything wrong). What you describe has certainly not been my experience with Comcast's tech support--and they are one of the few companies that does NOT outsource their tech support--it is right here in the South Jersey suburbs of Philadelphia. Joan