In a message dated 3/31/2006 3:02:19 PM Eastern Standard Time, JRAYMOND651@aol.com writes: If you have a drop line to your house for the computer, i.e., a line running from a utility pole as opposed to an underground line, ask Comcast to replace the line, which they should do for no charge. It could be that the line is defective or the connectors are bad. Yup--and they even replaced my underground cable when I got my cable Internet service. They said the old TV cable lines were not good enough to support the cable Internet. Of course, I live in Comcast's home area and have been with them since 1980 for TV cable--or with the company they bought out since that time. So the original cable lines were quite old and not up to today's standards. This had one added plus though, when they gave us the HDTV cable box for the TV they said they often had to replace the lines to the house but they didn't need to here because the cable Internet line was goot enough to support digital signals and HDTV. Joan