In a message dated 7/10/2006 5:50:00 PM Eastern Standard Time, DUNCHIGH@aol.com writes: I called AOL rep, he told me it was a problem with my Sony ... gave me their number and said I needed to download a new driver. I haven't bothered to call Sony since I'm pretty sure AOL was passing the buck. Gail- The problem is NOT on your end--it is something that has changed and they are attempting to figure out just what caused it. Joan