In a message dated 5/23/2006 7:02:15 A.M. Eastern Standard Time, AOLers-RootsWeb-D-request@rootsweb.com writes: I am happy you got yours restored. I hope to figure it out as you did. I wish I knew more about Computers. I have been with AOL since May of 1995. Patricia.. Patricia, Thank you very much for responding and letting me know that I am not alone in seeing that the Tech's at AOL (either in the USA or elsewhere) are not as knowledgeable and confident as they used to be. I probably joined AOL about the same time that you did (1995). At that time, I was a complete "idiot" in my lack of knowledge about computers and how to deal with them. My computer sat here for six months without me doing anything with it because I was "afraid" of it. I guess that you could say that I was "fortunate" in that my children "shamed" me into learning how to use it. I wanted to set the example that "yes, you can teach old dogs new tricks." I discovered that, for me to use the computer, I had to try something different on it everyday to learn how to use it. I do not know how or where I found that Gen-Newbie at Rootsweb was a "GOOD" place for beginners to be--it was, by far, the best thing that I ever did. I joined that group oh so many years ago and still am a member. I occasionally feel that I know what needs to be known about computers and do not read every one of their postings. However, I still come up with LOTS of things that I do not know how to do, and I will ask members of the Gen Newbie group. They never fail me! I ask, and someone on the list has a really good answer for me. If you are not a member of this group, join. Don't be ashamed to ask any question that you want--whether you think that it is stupid for you not to know how to do something. They even had to teach me how to cut and paste, how to keep two windows open at the same time, etc. I did not do this when I got my filing cabinet back, but in hindsight, I think that it would have been a good idea to make a "back up" copy of my computer before I tried any of the steps to restore your filing cabinet. Whenever you reinstall a version of AOL on your computer, there is a folder added to your desktop that has all of your "saved" files from an earlier version. Open the folder, find "organize," click on "copy," locate your newest version of AOL, organize, and paste it into the new version of AOL. Patricia, before you do any of this, I suggest that you wait and see if someone else on this list provides you with a better method, or ask the "folks" at Gen Newbie what to do. With everything that has gone on with me regarding AOL, etc., I have decided that the tag line below my name should be "a dummie in cyberspace." Keep this in mind, whenever you read any of my posts. Dianna