Joan, Are you using v9.0 Security Edition SE? If so, try going to msconfig, select the "startup tab" and deselect the AOLDial file. You then reboot and will be in selective startup mode, which only means that certain files do not load upon booting. I don't know if AOLDial is the culprit, but it cannot hurt to try. If you don't know how to access msconfig, go to start>run, enter msconfig and click. Msconfig, by the way, is an easy way to speed-up the boot process. Just deselect seldom used programs and they will not load during the boot, but will load if you later decide to use the program. Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/