Dianna, I have had the same experiences as you with India tech help. I also had the same experience as you with a lady here in the States telling me that my AOL was corrupt and to go and purchase a new AOL CD. I got some help with a couple other fellows, one was very good and the others seemed not so. I did uninstall and reinstall AOL 9.0 CD which cost me $10.00 and I could have gotten one free from Walmart or the Post Office and it would have been a CD which was 9.0SE instead of just plain 9.0. I worried about it being corrupt tho as the one lady tech said. I then had to contact AOL again for help and was told to upgrade over the computer to the security edition. I did that. I still have some problems but am trying to work them out, one at a time. My grand daughter found my Favorite Places for me and I was very appreciative. She is in 8th grade. Doesn't say a whole lot for grandma here does it?? I still do not know how to get back my filing cabinet. I am happy you got yours restored. I hope to figure it out as you did. I wish I knew more about Computers. I have been with AOL since May of 1995. Patricia..