I recently installed Panda anti-virus program and had lots of problems with it and my AOL. I got help from an AOL tech and ended up uninstalling Panda and my 9.0 AOL and reinstalling the 9.0. Still had some problems and another tech said to go and buy a new AOL CD from Walmart and install that. She said my previous 9.0 was probably corrupt. I did so and now have downloaded the Anti-virus that AOL offers. I didn't think to just go to the post office and get a free new CD. I wish I were more computer savy. I would like to know about the AOL Connectivity Service. The Remote access dialer automatically launches AOL to access the Internet. I didn't have that before. Can someone give me some guidance about that.I have Windows XP. Also, when I uninstalled my old 9.0 and installed the new 9.0SE, I lost my Favorite Places and PFC where I stored lots of genealogy notes and recipes and such. My grandaughter got my Favorite places back but I am still trying to figure how to get my files saved in my filing cabinet back. Can someone tell me how to do that?? I know this is a lot I am asking help for. I am so appreciative for any information you can give me. Thank you so much. Patricia.