In a message dated 4/1/2006 10:54:59 A.M. Eastern Standard Time, JYoung6180@aol.com writes: I guess my question here is what support do you NEED for a modem? Cable modem service is what I am paying them for. Okay, so I call Comcast and say I'm downloading at very slow speeds. They tell me it's probably my modem. Goodbye. I would really rather not discuss this anymore. Apparently you have had no problems and are unable to relate to any of us who have. Goodbye.