After a fresh install, you should see Existing Member. You then sign on and AOL "re-collects" your screennames data which should then always appear after that first login (and logoff). As to the start up issue, re-install should make it go away. Also, if you had not re-installed, you could have tried Windows "Restore" first, putting the system back to a date before the error. Judy On 10/1/08, Lloyd Hite <[email protected]> wrote: > Hello List, > Yesterday when I tried to go online with AOL, I received this message; > > The AOL Software cannot start up correctly. Please try again,restart your computer,or reinstall the software. > > Error starting; EE://connectivity/connectivity > Error code; 1 > > Reinstall Close > > I rebooted computer and still got the message. When this error message is on the screen, AOL stops responding and I have to click end task for about 5 minutes to get out of it. > This morning, I reloaded AOL and still get the error message. Another thing after reloading, when I click to open AOL, the screenname shows "Existing Member" My screenname and my Grand-daughters screennames are not showing. > > I am on dialup still using AOL 9.0 Security Edition. > I do not use AOL much myself as I use Juno most of the time, but my GDaughters swear by AOL, so I keep it just for them to use in doing their homework. > > Is there any way to solve this problem other than uninstalling it and reinstall? > Lloyd >