Every time this subject comes up on the list about AOL and routers and AOL changing passwords, etc. I get confused as to exactly what you are talking about. I have used AOL to connect to Comcast cable since 1999 and NEVER, not ONCE, has AOL ever been involved with my password or username to access AOL. I ALWAYS just sign onto AOL using my AOL username and password as I used to do on dialup. It is completely independent from my router and cable modem. Could you explain this situation in more detail? Are you specifically talking about those DSL cases where AOL was involved with your DSL provider to access AOL via Broadband--the service was arranged through AOL originally? I can't imagine why otherwise AOL would be involved with your password or username you use with your broadband provider. My router connects to *Comcast* and has nothing to do with AOL. The only time I termporarily lost access to the Internet was once when I changed my account with Comcast. They had to reconnect it (reopen the connection) for the new account. Joan In a message dated 7/31/2008 10:23:21 A.M. Eastern Daylight Time, [email protected] writes: AOL have been introducing changes to permit the use do dialbb. Without telling you they have changed your user name and password for routers which mean they cannot connect properly initially and then cannot connect at all. Incidentally the password and username that they claim not to know for your unsupported router is admin and admin and finding your IP address is the same for whatever router you are using. AOL CAN talk you through what you have to do and you do not have to contact the makers of your ROUTER to re-configure it for you. Took me less than 5 minutes to do it all on my own this morning without any help from anyone but then I am just a very patronised female! AOL have taken livehelp offline until Monday which again coincidentally is the date by which they expect the new system to have stabilised. Don't forget to back up your email using the back-up procedure livehelp claims does not exist! :-; (tongue-in-cheek) I wouldn't want to give anyone wicked ideas but if Alain Meric, Director of Customer services, AOL gets enough complaints he may get the message. You can find his contact details via _www.google.com_ (http://www.google.com) at something like naymz **************Get fantasy football with free live scoring. Sign up for FanHouse Fantasy Football today. (http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)