Then what would be the advantage of the $9.99 plan over the free plan if they only offer limited tech support? Joan In a message dated 10/22/2009 10:45:37 A.M. Eastern Daylight Time, Utahn1@aol.com writes: Joan, I just did a Change My Plan investigation so that I could see the plans which are currently offered. The $9.99 version of AOL with limited tech support is still very much available as an option for both dial-up and broadband users. Ruth