Jon, When this happens, try clicking on the Search Mail tab. Then wait until its done searching. Nothing will appear in the search result area, but for some reason this works about 99% of the time to retrieve "lost" email. Sharon ---------------------------------- In a message dated 12/15/2009 6:17:19 A.M. Pacific Standard Time, jraymond651@aol.com writes: When I open my mail, it indicates I have 3 messages in the spam box. But when I open the spam box, there are no messages. Rebooting the computer doesn't solve the problem. Ideas? Jon