Hello Everyone and Happy New Year: I'm receiving the same message but am using McAfee, not Norton or other anti virus programs. I have Vista and AOL 9.1. Any info/suggestions would be appreciated. Thanks, Paul In a message dated 12/31/2009 3:00:44 A.M. Eastern Standard Time, aolers-rootsweb-request@rootsweb.com writes: Just recently whenever I try to download a file I get a message in the upper left hand corner of the screen as follows: QUOTE Unable to scan attachments. The attached file(s) has not been scanned because it may be password protected or corrupted. Disclaimer: McAfree Virus Scan may not be able to detect all known viruses or variants. UNQUOTE I'm using Norton Anti-Virus and not the free McAfee that comes with AOL.