Sharon, Top Speed is now working!!! Live Helps next step was to have me reinstall AOL. This was much easier... Thanks for your help. Gay In a message dated 3/8/2010 2:15:14 A.M. Central Standard Time, aolers-rootsweb-request@rootsweb.com writes: Gay, Yes, Top Speed is really necessary. Without it things can be very difficult when trying to surf the web. I speak from experience. I see you are using 9.5.155 and I don't know what Live Help told you to do, But, you can try this: 1) Click on Help in the top bar and select About AOL at the bottom 2) press the Ctrl and Y keys at the same time. Does the little window say anything about tunneling? If so,