Gay, Yes, Top Speed is really necessary. Without it things can be very difficult when trying to surf the web. I speak from experience. I see you are using 9.5.155 and I don't know what Live Help told you to do, But, you can try this: 1) Click on Help in the top bar and select About AOL at the bottom 2) press the Ctrl and Y keys at the same time. Does the little window say anything about tunneling? If so, 3) Go to Keyword: Browser Fix 4) Turn off tunneling 5) Sign off AOL and 6) reboot your computer. Top Speed should be back. Sharon ------------------------------ In a message dated 3/7/2010 7:49:58 A.M. Pacific Standard Time, Glynne19@aol.com writes: Hi, My Top Speed has been turned off. Does it really help speed up opening web pages? AOL Live Help tried to fix it but it didn't work. I'm using Win7 on a new computer. I did disable the web page function that adds all the web pages on the top of a page. Would that have had anything to do with Top Speed? Other than that, I haven't made any changes to the computer. Thanks for any help. Gay