Again...this sounds as if you are using AOL Web mail--not the AOL software and integrated mail program. You wouldn't need to open any browser if you were loading the AOL program instead of using Web mail. Joan In a message dated 4/22/2010 8:36:46 P.M. Eastern Daylight Time, bev.carlson@gmail.com writes: I have not been able to see who is sending me emails until I clicked on the 'envelope'. I solved that problem by going to Firefox first then to AOL. And it worked! Maybe that would work for other problems with AOL.