I have the same thing on my laptop. AOL will load if you click out of the error message. The main effect I notice on the laptop is that the email doesn't show all the headers although you can open and read it--but you can't easily reply or forward anything. It seems to be a corrupted file that I think mostly occurs in AOL 9.0 SE. Joan In a message dated 2/1/2010 10:27:29 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Here is an URL among many I found when putting MSVCR71.dll into Google. There are apparently a lot of people with this complaint. Here is the place for repair: http://www.instant-registry-fixes.org/how-to-fix-msvcr71dll-errors/ Sharon