Joan and Sharon Thanks for your replies. I'm currently using free AOL so I don't believe I have access to AOL tech support. If I start a "system restore" will I be allowed to pick a date or once I click on "system restore" will it automatically go to the last restore date? Sandy Colorado -----Original Message----- Subject: AOLERS-ROOTSWEB Digest, Vol 5, Issue 27 Message: 8 Date: Tue, 2 Feb 2010 21:05:44 EST From: DULCICH6@aol.com Subject: Re: [AOL-RW] Lost mail, favorites and customized tool bar To: aolers-rootsweb@rootsweb.com Message-ID: <9709.67d631e3.389a33f8@aol.com> Content-Type: text/plain; charset="US-ASCII" Sandy, Using restore is certainly one way to go. However, unless you made a restore point *before* you made the cleaning up mess you might not be able to restore to yesterday. Windows makes restore points periodically and if one was made yesterday then you can use that, but if it did not then you will have to use the restore point last made. Sharon ---------------------------------- On 2 Feb 2010 MerrittRFL wrote: Hi all This morning I decided to do some clean-up of my computer and having seen one of the latest messages on this board pertaining to AOL adaptor I went to the one click fixes and clicked on "Rebuild AOL adaptor". I think that's when my problems began. I also used a couple of the other one click fixes but having used them in the past with no problems I don't think that's why my problems began. Now when starting or restarting I get the message "AOL ERROR. An error occurred while loading a file. AOL will attempt to restore the file". I've lost access to "new mail" and "mail waiting to be sent". I can read old mail and sent mail but only sporadically. The only way I can read new mail is to use IE. All my favorites have disappeared. The customized tool bar is now showing the icons from the person who shares this computer with me. She has not lost any of her favorites and can still has access to her new mail. I have AOL 9.0 optimized Revision 4148.5132. Windows XP. Not sure what else is needed for help. I've never used "restore" but is that what I should do? Is it possible to restore to yesterday's date? Sorry I'm a bit (to put it mildly) computer illiterate. Anyone else having these problems? Sandy Colorado