The hacking of an account such as this may not have anything to do with AOL directly. Sometimes sites like Facebook where you may have your email address accessible to "friends" in your account info can lead to them hacking into your email account on AOL or another ISP. If you a site where your email address is part of the account information make sure your settings are secure and that only YOU can access the email info and not all of your "friends." Joan In a message dated 2/22/2010 1:59:45 A.M. Eastern Standard Time, DULCICH6@aol.com writes: Good. Since you are a paying member you should get full help. Sharon ----------------------------------- In a message dated 2/21/2010 2:14:59 P.M. Pacific Standard Time, Jackbowk@aol.com writes: I'm a $9.99 per month member. The on-line support rep said nothing about no service to me, and in fact said the material was safe on AOL servers and would be restored. It has not been, though. I'll wait until MO morning before tackling them.