Good. Since you are a paying member you should get full help. Sharon ----------------------------------- In a message dated 2/21/2010 2:14:59 P.M. Pacific Standard Time, Jackbowk@aol.com writes: I'm a $9.99 per month member. The on-line support rep said nothing about no service to me, and in fact said the material was safe on AOL servers and would be restored. It has not been, though. I'll wait until MO morning before tackling them.