I had this happen to me a day or so ago and I'm also using Norton. It's a long story, but I had to upgrade to a new Norton because of having to use a restore point, and not all kinds odd things have been going on. I haven't received the message again. Which Norton are you using? Dee V. In a message dated 12/30/2009 3:46:15 P.M. Eastern Standard Time, Merrittrfl@aol.com writes: Just recently whenever I try to download a file I get a message in the upper left hand corner of the screen as follows: QUOTE Unable to scan attachments. The attached file(s) has not been scanned because it may be password protected or corrupted. Disclaimer: McAfree Virus Scan may not be able to detect all known viruses or variants. UNQUOTE I'm using Norton Anti-Virus and not the free McAfee that comes with AOL. AOL 9.0 optimized. Windows XP. Is anyone else having this problem? Thanks for your help. Sandy Colorado ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Yes, I have received that message several times. I use AVG and not the McAfee. I have also received several requests to critique AOL. Kay

Just recently whenever I try to download a file I get a message in the upper left hand corner of the screen as follows: QUOTE Unable to scan attachments. The attached file(s) has not been scanned because it may be password protected or corrupted. Disclaimer: McAfree Virus Scan may not be able to detect all known viruses or variants. UNQUOTE I'm using Norton Anti-Virus and not the free McAfee that comes with AOL. AOL 9.0 optimized. Windows XP. Is anyone else having this problem? Thanks for your help. Sandy Colorado

In a message dated 12/27/2009 2:32:04 P.M. Eastern Standard Time, JYoung6180@aol.com writes: Marilyn- It would help to know whether you are using AOL's McAfee or another A/V program. Joan =================== I always have avast Web Shield and Virus protection running in the background when I'm online so it popped up a warning to move the Trojan to the Virus Chest. In the meantime I ran a virus scan and my computer was clean. I didn't get any warnings for any websites other than AOL so I don't think it was my computer but a problem with AOL. Since they've broken away from Time Warner, perhaps they're doing some new programming and something went wrong somewhere. It seems to me that it was a script problem since the warning said it was a JS:ScriptIP-inf. Whatever happened, it disappeared about 30 minutes after I emailed the list. Thanks all. Lou

I am using Avast. Lloyd In a message dated 12/27/2009 4:04:49 P.M. Eastern Standard Time, JYoung6180@aol.com writes: What virus program are you using? Someone posted on another list that Avast had a false alert today and has since posted an update to fix the problem. If you are using AVAST make certain you have the latest update. Joan

Lloyd- What virus program are you using? Someone posted on another list that Avast had a false alert today and has since posted an update to fix the problem. If you are using AVAST make certain you have the latest update. Joan In a message dated 12/27/2009 4:01:07 P.M. Eastern Standard Time, lhite31@aol.com writes: Hi, I have been getting the same warning when I log onto AOL all day today. I am wondering if it is a legit virus. Lloyd

Hi, I have been getting the same warning when I log onto AOL all day today. I am wondering if it is a legit virus. Lloyd In a message dated 12/27/2009 1:30:35 P.M. Eastern Standard Time, loumking@aol.com writes: This morning when I opened my AOL software and logged in, I kept getting a warning from my virus program that there was a trojan file named JS:ScriptIP-inf This happened even when I tried to open email or go to any AOL link. The same thing happened when I tried to access AOL through my Internet Explorer connection. I tried to call AOL tech support but they were so swamped with calls I couldn't get through. After about 30 minutes I tried to log on to AOL through their software and my IE connection again, and I didn't get any more warnings. Did anyone else have this problem? Now, however, when I try to log into my boards through rootsweb.com it won't recognize my Username & password. Help anyone? Thanks, Marilyn

Marilyn- It would help to know whether you are using AOL's McAfee or another A/V program. Joan In a message dated 12/27/2009 1:30:53 P.M. Eastern Standard Time, loumking@aol.com writes: This morning when I opened my AOL software and logged in, I kept getting a warning from my virus program that there was a trojan file named JS:ScriptIP-inf This happened even when I tried to open email or go to any AOL link. The same thing happened when I tried to access AOL through my Internet Explorer connection. I tried to call AOL tech support but they were so swamped with calls I couldn't get through. After about 30 minutes I tried to log on to AOL through their software and my IE connection again, and I didn't get any more warnings. Did anyone else have this problem? Now, however, when I try to log into my boards through rootsweb.com it won't recognize my Username & password. Help anyone? Thanks, Marilyn

This morning when I opened my AOL software and logged in, I kept getting a warning from my virus program that there was a trojan file named JS:ScriptIP-inf This happened even when I tried to open email or go to any AOL link. The same thing happened when I tried to access AOL through my Internet Explorer connection. I tried to call AOL tech support but they were so swamped with calls I couldn't get through. After about 30 minutes I tried to log on to AOL through their software and my IE connection again, and I didn't get any more warnings. Did anyone else have this problem? Now, however, when I try to log into my boards through rootsweb.com it won't recognize my Username & password. Help anyone? Thanks, Marilyn

I, too, have had the spam folder problem (numbers that won't go away) for over a week now. In fact, most of the time when you guys begin talking about a new problem with AOL, I will also have been having the same problem. It happens almost every time, so I just assume most AOL users are experiencing the same, and I don't bother to write you about it. Just thought I would let you know this time. In a message dated 12/19/2009 3:01:08 A.M. Eastern Standard Time, aolers-rootsweb-request@rootsweb.com writes: I don't know if anyone else has seen this or not but the spam folder link is broken again

I started having trouble with mine today. If one email address says 5 spam letter and I delete them....it will also say five when I change to another address, but there won't be any when I click on the spam button. Very frustrating. In a message dated 12/18/2009 1:04:59 P.M. Eastern Standard Time, jyoung6180@aol.com writes: I don't know if anyone else has seen this or not but the spam folder link is broken again. For a while it showed zero (0) even when there was spam in the folder and now is reverts to (21) regardless of what is in there or not in there. I just emptied it and it went to (0) for a few seconds and now shows (21) again. <sigh> Joan ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

My spam folder counter is broke again, too. I deleted all in the spam folder, but it keeps saying that I have spam mail there. Woody ================ In a message dated 12/15/2009 1:08:02 P.M. Central Standard Time, JYoung6180@aol.com writes: Sharon- I had EXACTLY the same problem Jon did yesterday...and nothing made the "Spam Folder (3)" go away--you could log off AOL and back on, reboot, whatever, and the spam folder would be empty after you dumped any spam that was in there -- but the (3) would reappear within a few seconds even when the folder was empty. In this situation it was definitely a glitch on AOL's end most of the day yesterday. It isn't recurring today thankfully. Joan ================== In a message dated 12/15/2009 1:47:46 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Jon, When this happens, try clicking on the Search Mail tab. Then wait until its done searching. Nothing will appear in the search result area, but for some reason this works about 99% of the time to retrieve "lost" email. Sharon

My spam folder has been fine except for the fact that every few days some of my "finngen" mail goes into there even though some of it comes to new mail, all in the same day.. I always tell them it is not spam but doesn't seem to help. Nancy

I don't know if anyone else has seen this or not but the spam folder link is broken again. For a while it showed zero (0) even when there was spam in the folder and now is reverts to (21) regardless of what is in there or not in there. I just emptied it and it went to (0) for a few seconds and now shows (21) again. <sigh> Joan

Tom- Did you ask McAfee and, if so, what was their reply? (I noticed the ticket number in your subject--so I suspect you have asked them.) I had asked this question some time back and was told they are the same -- the free AOL (and Comcast) suites as the full package offered for a price. The only difference, so I was told, is that there may be more bells whistles on the pay package but nothing you really need to protect you. Joan In a message dated 12/18/2009 10:54:05 A.M. Eastern Standard Time, tjtemple@aol.com writes: Help and Suggestion Please Do we need both the AOL and McAfee Security they say I am subscribed to ? Is this a better protection ? All suggestions will be appreciated Merry Christmas Tom Temple

Help and Suggestion Please Do we need both the AOL and McAfee Security they say I am subscribed to ? Is this a better protection ? All suggestions will be appreciated Merry Christmas Tom Temple

Well, like I said, 99% of the time.......... I had the same trouble day before yesterday and the Search Mail tab worked then, but I've had times when it didn't. When it doesn't I just shrug my shoulders and forget about it. Hiccups I guess :-) Sharon ----------------------- In a message dated 12/15/2009 11:08:07 A.M. Pacific Standard Time, JYoung6180@aol.com writes: Sharon- I had EXACTLY the same problem Jon did yesterday...and nothing made the "Spam Folder (3)" go away--you could log off AOL and back on, reboot, whatever, and the spam folder would be empty after you dumped any spam that was in there -- but the (3) would reappear within a few seconds even when the folder was empty. In this situation it was definitely a glitch on AOL's end most of the day yesterday. It isn't recurring today thankfully. Joan In a message dated 12/15/2009 1:47:46 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Jon, When this happens, try clicking on the Search Mail tab. Then wait until its done searching. Nothing will appear in the search result area, but for some reason this works about 99% of the time to retrieve "lost" email. Sharon ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I had this problem several days ago and it finally went away. Now nothing goes into my spam folder even though I have not made any changes to the filter. Kay

I, too, had the same problem of deleting spam, and yet the spam folder showed there were still 3 spam e-mails in the empty folder. I closed and reopened AOL, and nothing changed. . I figured it was a temporary AOL glitch, and it was, as at some point the false indication cleared up. Woody ====================== JYoung6180@aol.com writes: Sharon- I had EXACTLY the same problem Jon did yesterday...and nothing made the "Spam Folder (3)" go away--you could log off AOL and back on, reboot, whatever, and the spam folder would be empty after you dumped any spam that was in there -- but the (3) would reappear within a few seconds even when the folder was empty. In this situation it was definitely a glitch on AOL's end most of the day yesterday. It isn't recurring today thankfully. Joan In a message dated 12/15/2009 1:47:46 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Jon, When this happens, try clicking on the Search Mail tab. Then wait until its done searching. Nothing will appear in the search result area, but for some reason this works about 99% of the time to retrieve "lost" email. Sharon

Jon- I don't believe there is anything you can do...just wait it out and take some measure of reassurance in knowing I had the problem and it eventually went away seemingly of its own accord. Joan In a message dated 12/15/2009 2:24:07 P.M. Eastern Standard Time, jraymond651@aol.com writes: Joan, I've tried everything you did and my problem will not disappear. It has been happening for nearly a week. Jon