Hi all This morning I decided to do some clean-up of my computer and having seen one of the latest messages on this board pertaining to AOL adaptor I went to the one click fixes and clicked on "Rebuild AOL adaptor". I think that's when my problems began. I also used a couple of the other one click fixes but having used them in the past with no problems I don't think that's why my problems began. Now when starting or restarting I get the message "AOL ERROR. An error occurred while loading a file. AOL will attempt to restore the file". I've lost access to "new mail" and "mail waiting to be sent". I can read old mail and sent mail but only sporadically. The only way I can read new mail is to use IE. All my favorites have disappeared. The customized tool bar is now showing the icons from the person who shares this computer with me. She has not lost any of her favorites and can still has access to her new mail. I have AOL 9.0 optimized Revision 4148.5132. Windows XP. Not sure what else is needed for help. I've never used "restore" but is that what I should do? Is it possible to restore to yesterday's date? Sorry I'm a bit (to put it mildly) computer illiterate. Anyone else having these problems? Sandy Colorado

Probably 9.5 ------------------------ In a message dated 2/2/2010 8:56:42 A.M. Pacific Standard Time, Glynne19@aol.com writes: Hi, I have a new Dell XPS on order.........what version of AOL will I be downloading? Will there be any problems between it and Win 7? Or what version should I d/l? Thanks, Gay ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi, I have a new Dell XPS on order.........what version of AOL will I be downloading? Will there be any problems between it and Win 7? Or what version should I d/l? Thanks, Gay

Nancy, As long as you do not do a 'clean install' everything should still be right where you left it. You want to do an upgrade. Simply choose the AOL program you are currently using to upgrade from and it will copy all to the installation. Even if you do a new install, there is a way to bring your PFC with all it's contents over to the new program. So don't sweat the small stuff. Sharon ---------------------------------- In a message dated 2/2/2010 4:35:08 A.M. Pacific Standard Time, nlpakkala@aol.com writes: Thanks Sharon and Joan. I had also googled the error MSVCR71.dll. Last night I ran Registry Patrol which I had downloaded a long time ago and of course it found 34 errors which I said fix. It didn't help. Neither did rebuilding the AOL adaptor. I also have Ad-Aware and the AOL special edition McAfee security program. Looks like I will have to re-install AOL 9SE. What are the chances of my "Mail waiting to be sent" emails still being there? Nancy

Is anyone having trouble getting a PDF file to load? For two days now, I've tried to get one to print out for my husband. I've updated Adobe; rebooted; refreshed the site page etc. When I click on the "click here" button it just blinks & gives me back the same page. Usually, downloading PDF it would say it was doing that on the browser but not the last two days. Any suggestions? Judy

One way to to REALLY be sure that mail doesn't disappear would be to send it to yourself and save it on AOL. Then you would have a copy of the email and can copy and paste it into a new email to send when you are ready to do so. Joan In a message dated 2/2/2010 7:44:57 A.M. Eastern Standard Time, nlpakkala@aol.com writes: Thanks anyway Ema, I was mostly worried about losing my "mail waiting to be sent" if re-installing AOL. Nancy

Thanks anyway Ema, I was mostly worried about losing my "mail waiting to be sent" if re-installing AOL. Nancy -----Original Message----- From: Ema609@aol.com To: aolers-rootsweb@rootsweb.com Sent: Tue, Feb 2, 2010 7:37 am Subject: Re: [AOL-RW] new subject re AOL integrated browser I just what everybody else wroteloooooooooooolBetter late then neverEma *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I just what everybody else wrote looooooooooool Better late then never Ema

Nancy you should be able to right click on aol icon by the clock or go to america on line in all programs and you should see system informaiton icon it has a question mark icon then a new screen comes up and there is a blue tab that says utilites then scroll down and you will see again utilities and aol rebuild or something like that depending what aol you have click on it and it should rebuild and be fine If you have any trouble let me know. I hope it works Or you can try the rebuild if not I have reinstalled my aol its not a big deal really Ema Ema, Where do you find "rebuild AOL adapter"? I looked under system information but did not find it. I have not been able to get Aol to load the last few days, get this message- This application has failed to start because MSVCR71.dll was not found. Reinstalling the application may fix this problem. I really don't want to re-install AOL but sounds like I will probably have to do that. I had several emails started in my "mail waiting to be sent" folder and I'm sure they will be gone after a re-install. I can get on thru Firefox or Chrome but those emails are not there. Nancy

Thanks Sharon and Joan. I had also googled the error MSVCR71.dll. Last night I ran Registry Patrol which I had downloaded a long time ago and of course it found 34 errors which I said fix. It didn't help. Neither did rebuilding the AOL adaptor. I also have Ad-Aware and the AOL special edition McAfee security program. Looks like I will have to re-install AOL 9SE. What are the chances of my "Mail waiting to be sent" emails still being there? Nancy -----Original Message----- From: DULCICH6@aol.com To: aolers-rootsweb@rootsweb.com Sent: Mon, Feb 1, 2010 10:26 pm Subject: Re: [AOL-RW] MSVCR71.dll repair (was re AOL integrated browser) Here is an URL among many I found when putting MSVCR71.dll into Google. There are apparently a lot of people with this complaint. Here is the place for repair: http://www.instant-registry-fixes.org/how-to-fix-msvcr71dll-errors/ Sharon------------------------------ In a message dated 2/1/2010 6:11:13 P.M. Pacific Standard Time, SharonBoyerBates@aol.com writes:MSVCR71.dll was not found....I've been getting this for months andmonths...I click it away and keep going. *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Oh--after reading the link below maybe that is not the same error message I used to get on the laptop because I had no trouble with MS Office or anything else other than the error message about a missing file when loading AOL. Joan In a message dated 2/1/2010 10:27:29 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Here is an URL among many I found when putting MSVCR71.dll into Google. There are apparently a lot of people with this complaint. Here is the place for repair: http://www.instant-registry-fixes.org/how-to-fix-msvcr71dll-errors/ Sharon

I have the same thing on my laptop. AOL will load if you click out of the error message. The main effect I notice on the laptop is that the email doesn't show all the headers although you can open and read it--but you can't easily reply or forward anything. It seems to be a corrupted file that I think mostly occurs in AOL 9.0 SE. Joan In a message dated 2/1/2010 10:27:29 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Here is an URL among many I found when putting MSVCR71.dll into Google. There are apparently a lot of people with this complaint. Here is the place for repair: http://www.instant-registry-fixes.org/how-to-fix-msvcr71dll-errors/ Sharon

Here is an URL among many I found when putting MSVCR71.dll into Google. There are apparently a lot of people with this complaint. Here is the place for repair: http://www.instant-registry-fixes.org/how-to-fix-msvcr71dll-errors/ Sharon ------------------------------ In a message dated 2/1/2010 6:11:13 P.M. Pacific Standard Time, SharonBoyerBates@aol.com writes: MSVCR71.dll was not found....I've been getting this for months and months...I click it away and keep going.

Sharon, Thanks, I will go back and look again. Nancy -----Original Message----- From: DULCICH6@aol.com To: aolers-rootsweb@rootsweb.com Sent: Mon, Feb 1, 2010 9:02 pm Subject: Re: [AOL-RW] new subject re AOL integrated browser Nancy, Go to System Information as Ema directed and then click on the Utilities link on the left side of the window. The AOL adaptor is the first thing listed under the blue line labeled Utilities. Sharon--------------------------------- In a message dated 2/1/2010 5:49:36 P.M. Pacific Standard Time, nlpakkala@aol.com writes:Ema, Where do you find "rebuild AOL adapter"? I looked under system information but did not find it. I have not been able to get Aol to load the last few days, get this message- This application has failed to start because MSVCR71.dll was not found. Reinstalling the application may fix this problem. I really don't want to re-install AOL but sounds like I will probably have to do that. I had several emails started in my "mail waiting to be sent" folder and I'm sure they will be gone after a re-install. I can get on thru Firefox or Chrome but those emails are not there.Nancy-----Original Message-----From: Ema609@aol.comTo: aolers-rootsweb@rootsweb.comSent: Sat, Jan 30, 2010 3:16 amSubject: [AOL-RW] new subject re AOL integrated browserJudyAfter you follow Joans advice also go to system information and click rebuild aol adopter. Then restart aolEMa *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message*********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I can't seem to keep going, AOL won't load from the desktop. -----Original Message----- From: SharonBoyerBates <SharonBoyerBates@aol.com> To: aolers-rootsweb@rootsweb.com Sent: Mon, Feb 1, 2010 9:10 pm Subject: Re: [AOL-RW] new subject re AOL integrated browser MSVCR71.dll was not found....I've been getting this for months andmonths...I click it away and keep going. SharonBoyerBates@aol.com-----Original Message-----From: aolers-rootsweb-bounces@rootsweb.com[mailto:aolers-rootsweb-bounces@rootsweb.com] On Behalf OfDULCICH6@aol.comSubject: Re: [AOL-RW] new subject re AOL integrated browserEma,Where do you find "rebuild AOL adapter"? I looked under system informationbut did not find it. I have not been able to get Aol to load the last fewdays, get this message- This application has failed to start becauseMSVCR71.dll was not found. Reinstalling the application may fix thisproblem. I really don't want to re-install AOL but sounds like I willprobably have to do that. I had several emails started in my "mail waitingto be sent" folder and I'm sure they will be gone after a re-install. I can get onthru Firefox or Chrome but those emails are not there. Nancy-----Original Message-----From: Ema609@aol.comTo: aolers-rootsweb@rootsweb.comSent: Sat, Jan 30, 2010 3:16 amSubject: [AOL-RW] new subject re AOL integrated browser *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

MSVCR71.dll was not found....I've been getting this for months and months...I click it away and keep going. SharonBoyerBates@aol.com -----Original Message----- From: aolers-rootsweb-bounces@rootsweb.com [mailto:aolers-rootsweb-bounces@rootsweb.com] On Behalf Of DULCICH6@aol.comSubject: Re: [AOL-RW] new subject re AOL integrated browser Ema, Where do you find "rebuild AOL adapter"? I looked under system information but did not find it. I have not been able to get Aol to load the last few days, get this message- This application has failed to start because MSVCR71.dll was not found. Reinstalling the application may fix this problem. I really don't want to re-install AOL but sounds like I will probably have to do that. I had several emails started in my "mail waiting to be sent" folder and I'm sure they will be gone after a re-install. I can get on thru Firefox or Chrome but those emails are not there. Nancy -----Original Message----- From: Ema609@aol.com To: aolers-rootsweb@rootsweb.com Sent: Sat, Jan 30, 2010 3:16 am Subject: [AOL-RW] new subject re AOL integrated browser

Nancy, Go to System Information as Ema directed and then click on the Utilities link on the left side of the window. The AOL adaptor is the first thing listed under the blue line labeled Utilities. Sharon --------------------------------- In a message dated 2/1/2010 5:49:36 P.M. Pacific Standard Time, nlpakkala@aol.com writes: Ema, Where do you find "rebuild AOL adapter"? I looked under system information but did not find it. I have not been able to get Aol to load the last few days, get this message- This application has failed to start because MSVCR71.dll was not found. Reinstalling the application may fix this problem. I really don't want to re-install AOL but sounds like I will probably have to do that. I had several emails started in my "mail waiting to be sent" folder and I'm sure they will be gone after a re-install. I can get on thru Firefox or Chrome but those emails are not there. Nancy -----Original Message----- From: Ema609@aol.com To: aolers-rootsweb@rootsweb.com Sent: Sat, Jan 30, 2010 3:16 am Subject: [AOL-RW] new subject re AOL integrated browser JudyAfter you follow Joans advice also go to system information and click rebuild aol adopter. Then restart aolEMa *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Ema, Where do you find "rebuild AOL adapter"? I looked under system information but did not find it. I have not been able to get Aol to load the last few days, get this message- This application has failed to start because MSVCR71.dll was not found. Reinstalling the application may fix this problem. I really don't want to re-install AOL but sounds like I will probably have to do that. I had several emails started in my "mail waiting to be sent" folder and I'm sure they will be gone after a re-install. I can get on thru Firefox or Chrome but those emails are not there. Nancy -----Original Message----- From: Ema609@aol.com To: aolers-rootsweb@rootsweb.com Sent: Sat, Jan 30, 2010 3:16 am Subject: [AOL-RW] new subject re AOL integrated browser JudyAfter you follow Joans advice also go to system information and click rebuild aol adopter. Then restart aolEMa *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Judy After you follow Joans advice also go to system information and click rebuild aol adopter. Then restart aol EMa

Thanks Joan and David. -----Original Message----- From: JYoung6180@aol.com To: aolers-rootsweb@rootsweb.com Sent: Fri, Jan 29, 2010 5:00 pm Subject: Re: [AOL-RW] Default browser If you click a link somewhere the default browser is the one that opens the site automatically. If you use AOL it tends to make itself your default browser--and even your other browsers will probably have AOL's search box on them--AOL tends to be invasive that way. ;) Joan In a message dated 1/29/2010 4:33:57 P.M. Eastern Standard Time, Nlpakkala@aol.com writes:Joan,How do I tell which browser is my default browser? I use AOL most of the time but also Firefox and Chrome. I can't remember when I downloaded those which one I designated as my default.Nancy *********Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB*********-------------------------------To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message