In a message dated 3/31/2006 3:02:19 PM Eastern Standard Time, JRAYMOND651@aol.com writes: If you have a drop line to your house for the computer, i.e., a line running from a utility pole as opposed to an underground line, ask Comcast to replace the line, which they should do for no charge. It could be that the line is defective or the connectors are bad. Yup--and they even replaced my underground cable when I got my cable Internet service. They said the old TV cable lines were not good enough to support the cable Internet. Of course, I live in Comcast's home area and have been with them since 1980 for TV cable--or with the company they bought out since that time. So the original cable lines were quite old and not up to today's standards. This had one added plus though, when they gave us the HDTV cable box for the TV they said they often had to replace the lines to the house but they didn't need to here because the cable Internet line was goot enough to support digital signals and HDTV. Joan

I, too, had repeated connectivity problems with Comcast that lasted for about two months, but then the problem disappeared. I was finally told by a technician that came to the house, they were here several times, that Comcast had had problems with new equipment being installed in their nodes. Apparently, the "new" equipment was eventually replaced with the "old" equipment...grin. If you have a drop line to your house for the computer, i.e., a line running from a utility pole as opposed to an underground line, ask Comcast to replace the line, which they should do for no charge. It could be that the line is defective or the connectors are bad. Have you tried rebooting the modem when these connectivity problems occur? By that I mean you should unplug both the electrical line and the co-ax cable for the modem, reboot your computer and then reconnect the modem. Sometimes that helps. I'm not sure what procedure you follow when these problems occur, but the next time it happens leave your computer "as is" and then call tech support. Be sure to ask if the Comcast system boards are showing any red lights or other indications that there are problems on the cable network. Ask for the ID number for your call, every call is assigned one. Keep a log of the ID numbers, the date/time you called and the date/time the problem occurred. Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/

In a message dated 3/31/2006 2:09:41 PM Eastern Standard Time, Patscga@aol.com writes: It's obvious that you haven't had any problems because it's obvious you haven't dealt with their Techs. The last time I asked to speak to another person I was told "This conversation will be discontinued if you aren't cooperative and a note will be attached to your file to that effect." This is the way it is in the real world. I've had a problem with connectivity for over two months, talked to numerous techs, had someone to the house, and it still continues. Consider yourself extraordinarily lucky. ----- I've dealt with plenty of tech people at Comcast--in fact their main call center is only a couple miles from my house and I know people who work there. Sounds as if maybe you got hold of Dogbert's Tech Support (those who read Dilbert will know what I mean <g>) by mistake and not Comcast. I'd have asked for identifying info (if it wasn't supplied) for the person I was speaking with and called back to report the person who spoke with you in that manner--assuming of course that you didn't curse at the person or anything like that--they don't have to take abuse (and please understand I'm not accusing you of doing that or of doing anything wrong). What you describe has certainly not been my experience with Comcast's tech support--and they are one of the few companies that does NOT outsource their tech support--it is right here in the South Jersey suburbs of Philadelphia. Joan

In a message dated 3/31/2006 1:18:12 P.M. Eastern Standard Time, JYoung6180@aol.com writes: Sounds like something is wrong with yours and you need to insist they make it right. Like someone else mentioned--insist on talking to the manager/supervisor. It's obvious that you haven't had any problems because it's obvious you haven't dealt with their Techs. The last time I asked to speak to another person I was told "This conversation will be discontinued if you aren't cooperative and a note will be attached to your file to that effect." This is the way it is in the real world. I've had a problem with connectivity for over two months, talked to numerous techs, had someone to the house, and it still continues. Consider yourself extraordinarily lucky.

In a message dated 3/31/2006 10:04:33 A.M. Pacific Standard Time, Jeannabee@aol.com writes: This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? --------- Jeannie, It depends on how your cable is routed. If it is an underground cable then you will not be worried about high winds or lightening strikes. You can safely leave your modem on, but should follow Joan's good advice about a high quality surge protector. If your cable comes to your home as a drop line from a pole, then high winds might be a problem as would lightening. Sharon Dulcich

In a message dated 3/31/2006 1:10:49 PM Eastern Standard Time, Patscga@aol.com writes: Yes. Good luck with your Comcast. As a user for five years I can guarantee you will need it. For example, two days ago they installed a new modem for me. Since then it takes two to three hours every morning for me to be able to view anything with pictures because of the slowness. They tell me it's my computer. Yeah, sure, like my computer stopped working coincidentally when they installed the new modem. BTW, they almost always tell you it's your computer. I've been with Comcast since 1999 and haven't had any problems--I'm still on my original cable modem--but you can go out and buy your own and save the $3 per month rent they charge on the modem. Sounds like something is wrong with yours and you need to insist they make it right. Like someone else mentioned--insist on talking to the manager/supervisor. Joan

In a message dated 3/31/2006 9:57:27 A.M. Pacific Standard Time, JYoung6180@aol.com writes: In a message dated 3/31/2006 12:53:26 PM Eastern Standard Time, DUNCHIGH@aol.com writes: I don't believe you'll ever get it below the task bar at the bottom. You'd have to move your task bar to one side or the other before you could bring it down that low and that's not necessary at all. Gail- Yes--you can get it down there by clicking in the blue title bar of the email window and holding down the mouse button and dragging it there. Joan Joan, You are correct, as usual, I guess it was a case of my not knowing exactly where he wanted it. I know that one can pull the Mailbox down and behind the task bar. Thanks so much for correcting my error. Gail

In a message dated 3/31/2006 1:04:33 PM Eastern Standard Time, Jeannabee@aol.com writes: Now for my question. I trust absolutely no tech about this Broadband. Never cared about having it in the first place. I do trust the knowledgeable people on this post list. This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Jeannie :( I would highly recommend getting an UPS surge protector with battery power backup. APC is the brand I have but others make them as well. Get one that has an input to protect cable/DSL lines as well as your computer and the peripherals--not all of them have that. It is well worth the investment--look for special rebate offers and store ads to get the best deal on one. APC even guarantees that your electronic devices won't be damaged by lightning with their surge protection/backup power source. Cable lines jut like phone lines can be the entry point for lightning strikes (even though the cable line is grounded). It is better to be safe than sorry. Joan

Jeannie, That customer service person did you no favors. I also have Comcast and am surprised you received such poor advice. If you feel the need to disconnect the modem because of severe weather, you must disconnect both the co-ax cable from the modem and unplug the modem's electrical cord. As long as either is still connected, a lightening strike or power surge could damage the modem. By the way, if you haven't done so, buy the very best surge compressor you can afford and be sure the computer, modem and all peripherals are plugged into that. Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/

In a message dated 3/31/2006 1:04:33 P.M. Eastern Standard Time, Jeannabee@aol.com writes: This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Yes. Good luck with your Comcast. As a user for five years I can guarantee you will need it. For example, two days ago they installed a new modem for me. Since then it takes two to three hours every morning for me to be able to view anything with pictures because of the slowness. They tell me it's my computer. Yeah, sure, like my computer stopped working coincidentally when they installed the new modem. BTW, they almost always tell you it's your computer.

Hi everyone Got pushed into broadband by my daughter. Installing it tomorrow. Chose Comcast through AOL. Waited for quite some time for the kit to come in the mail. Finally found out from AOL that Comcast, not AOL was mailing it. That would have been nice to know at the time of ordering it. Comcast had no order from AOL even though I had an order # given to me by AOL. Comcast refused to look for the AOL order # which was really annoying. Called Comcast back to get a different person. On that call Comcast said that they would have to place an order. in doing that Comcast finally discovered that the reason it had not been mailed was because AOL stupidly used my last name for my first name and my first name for my last name. Does Rathbone Jeannie sound like a first name and last name to you? So Comcast had just let the order from AOL sit there unattended. The Comcast Customer Service person told me at end of this conversation that they at Comcast shudder every time they get a Comcast Broadband order from AOL.. I can see why. Comcast reordered it to be mailed. Called AOL about this first/last name business. I was totally disgusted. Told the person who answered I wanted to talk to his supervisor. Period! He tried about 3 times to try to get me to tell him my problem. Told him every time I would only talk to his supervisor. Finally was able to do that. Told him my problem, and eventually because of the outrageous circumstance he put the manager of the Broadband dept on. Manager was not happy about the mistake made and gave me his E-Mail address for the purpose of recording for him the entire circumstance from beginning to end. This was for the purpose of Customer Service training. I did that. More time went by. No Mail. Comcast kept telling me that it had been mailed. Since it had not come in the mail they said would mail again. More time goes by. No Comcast mail. Thus, yesterday Comcast had me pick it up at the Comcast office. This took about 1 month since I had originally ordered it from AOL. This AM opened my next Comcast Cable bill and had already been charged for Broadband which I did not even have. They took that charge off for me. I am far from a happy AOL/Comcast person at this point in time. Now for my question. I trust absolutely no tech about this Broadband. Never cared about having it in the first place. I do trust the knowledgeable people on this post list. This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Jeannie :(

In a message dated 3/31/2006 12:53:26 PM Eastern Standard Time, DUNCHIGH@aol.com writes: I don't believe you'll ever get it below the task bar at the bottom. You'd have to move your task bar to one side or the other before you could bring it down that low and that's not necessary at all. Gail- Yes--you can get it down there by clicking in the blue title bar of the email window and holding down the mouse button and dragging it there. Joan

In a message dated 3/31/2006 8:39:49 A.M. Pacific Standard Time, V10852@aol.com writes: I tried that and it just shrinks my email listing window. I tried to move it down below the task bar at bottom and it won't go there either. It sounds as if you may have your Mailbox maximized. If you bring it back down by clicking the middle box in the top right corner, then you should be able to move the whole Mailbox around. When it's Maximized, there is nothing to grab hold of to move it and no place to move it to. When it's the normal size, the blue strip shows at the top and you just left click on it (holding the button down) and put it where you want it. I don't believe you'll ever get it below the task bar at the bottom. You'd have to move your task bar to one side or the other before you could bring it down that low and that's not necessary at all. Good Luck! Gail Vacaville, CA

I tried that and it just shrinks my email listing window. I tried to move it down below the task bar at bottom and it won't go there either. No luck. I get both that d----- dog and the credit ratings stuff all the time and it is very annoying. V Researching these names: ARWINE, BAKER, BARRETT, BENVANSCHOTEN, BRANDOW, BROKAW, BUTLER, CARNES, CROWE, DEAN, FERRIS, GOLDEN, HAVENS, HENDERSHOTT, HOXTER, HUBER, ISAMAN, JENKS, KELLEHER, KNAPP, KOONTZ, LUNDRIGAN, MAKELEY, MCDERMOTT, MEHLENBACHER, MERRITT, NEU, NORTHRUP, O"CONNOR, OSINCUP, OXX, PATTERSON, POWERS, QUICK, RAHMLOW, ROBERTSON, ROBINSON, ROOT, RYAN, SLAUGHTER, STOCUM, WADE, WHITE, WILCOX, WRIGHT, VAN OXX, YECKLEY, YOUNG, ZIMMERMAN.

In a message dated 3/30/2006 11:21:39 PM Eastern Standard Time, Bog usWoody@aol.com writes: Gerri1936@aol.com writes: <<but If you got to windows on the top bar and ck Remember size and position of window , you do not have to move it to cover the Ads every time you open your mail... sure is nice ... gerri>> +++++++++++++++++++++ I just did the "resize and move down" and "Remember size and position" trick. Sure is great not to have to look at the stupid wienie dog and the icky "Slither" movie ad any more. Ahhhhhhhh! Woody goooooooooooooooood job .... I found this playing with all the options on the top bar .... I love it too ... I was so frustrated when I went on aol 9.0 se... gerri

Gerri1936@aol.com writes: <<but If you got to windows on the top bar and ck Remember size and position of window , you do not have to move it to cover the Ads every time you open your mail... sure is nice ... gerri>> +++++++++++++++++++++ I just did the "resize and move down" and "Remember size and position" trick. Sure is great not to have to look at the stupid wienie dog and the icky "Slither" movie ad any more. Ahhhhhhhh! Woody

Got it!!!....thanks! Jon Raymond St Paul Park, MN Web site: http://freepages.genealogy.rootsweb.com/~raymond/

In a message dated 3/30/2006 10:01:42 P.M. Central Standard Time, Gerri1936@aol.com writes: but If you got to windows on the top bar and ck Remember size and position of window , you do not have to move it to cover the Ads every time you open your mail... sure is nice ... gerri *** You are right, Gerri. Velma

In a message dated 3/30/2006 10:50:06 PM Eastern Standard Time, PanseyFace13@aol.com writes: In a message dated 3/30/2006 10:17:01 PM Eastern Standard Time, JRAYMOND651@aol.com writes: resizing the "read mail" window I just click on the blue top & drag the whole thing down where it doesn't show. but If you got to windows on the top bar and ck Remember size and position of window , you do not have to move it to cover the Ads every time you open your mail... sure is nice ... gerri

In a message dated 3/30/2006 10:17:01 PM Eastern Standard Time, JRAYMOND651@aol.com writes: resizing the "read mail" window I just click on the blue top & drag the whole thing down where it doesn't show.