In a message dated 4/1/2006 4:04:11 A.M. Pacific Standard Time, LloydLHite31@aol.com writes: I just started back to using AOL Mail and I noticed that when I save an e-mail to my PC, I then have to delete the original e-mail to get rid of it in order for the next one to open. Is that the way aol works or is there a setting I can change to make the original disappear when I click save. ---------- Lloyd, No, there is no setting where you can make the original disappear when you click save. In fact, if you are saving to the AOL default folder on your PC, then when you click delete, the mail in that default folder on your PC is supposed to be deleted as well. This was set up this way because many AOLers have their settings to 'Retain all mail I read in my Saved Mail Folder.' Then any spam that they had opened would get saved to their Saved Mail Folder and they wanted to be able to only click once to delete it from both their PC and their inbox. You should be able to click on the Next arrow at the bottom of each email to move on to the next email with no trouble. Sharon

In a message dated 4/1/2006 4:56:50 A.M. Pacific Standard Time, TootsFolly@aol.com writes: Does anybody know why I occasionally get a pop-up when I'm online which says: A RUNTIME ERROR HAS OCCURRED. DO YOU WISH TO DEBUG? Line : 2 Error: Expected ')' YES NO If I click YES it comes back straight away. If I click NO it sometimes vanishes Other times I have to End Task and go offline. -------------------- It has to do with the code on a given webpage. To turn this off, follow these directions: 1) Click on Settings in the AOL menu area 2) Click on Internet [Web] Options 3) On the Right side, click on Internet Explorer settings 4) Click on the Advanced tab at the top 5) scroll down to Browsing and check/tick Disable Script debugging (other) 6) Click Apply and then OK Close all those open windows and you are good to go. Sharon

Hi Joan The modems are now 174.00. Jeannie :) In a message dated 4/1/2006 7:54:58 A.M. Pacific Standard Time, JYoung6180@aol.com writes: I guess my question here is what support do you NEED for a modem? The modem manufacturer would offer a warrantee and support should you need it--but in the nearly 7 years I've used a cable modem the modem itself has never required "support." Rebooting on occasion, yes--but never support. A cable modem shouldn't cost more than $60 and by paying $3 monthly for rental--you could have bought a modem in under two years. Even if you need to replace it in three years time--you are still financially ahead of the game. Plus there are many offers out there for those considering moving up to cable where they get the modem with a rebate offer for FREE if they also sign up for cable service--can't beat that. Free is GOOD. Joan

In a message dated 4/1/2006 10:54:59 A.M. Eastern Standard Time, JYoung6180@aol.com writes: I guess my question here is what support do you NEED for a modem? Cable modem service is what I am paying them for. Okay, so I call Comcast and say I'm downloading at very slow speeds. They tell me it's probably my modem. Goodbye. I would really rather not discuss this anymore. Apparently you have had no problems and are unable to relate to any of us who have. Goodbye.

In a message dated 4/1/2006 7:04:11 AM Eastern Standard Time, LloydLHite31@aol.com writes: I just started back to using AOL Mail and I noticed that when I save an e-mail to my PC, I then have to delete the original e-mail to get rid of it in order for the next one to open. Is that the way aol works or is there a setting I can change to make the original disappear when I click save. Lloyd Lloyd- Assuming you are saving the email to the default incoming saved mail folder on your PC, this shouldn't have any bearing on accessing the next email in line in your inbox but it won't delete the message from your incoming mail either. The next time you open the inbox the messages marked already read (including the one you saved to your PC) should be moved over to your old mail folder--but should also be on your PC where you saved it. I'm concerned that if you are manually DELETING the message from your inbox after saving it to the default folder on your PC that AOL may also be deleting your saved copy--I know it has happened to many of us. Better check! Joan

Joan, I just use AOL. I don't use IE independently. Cheers Hlen. In a message dated 4/1/2006 7:56:50 AM Eastern Standard Time, TootsFolly@aol.com writes: Does anybody know why I occasionally get a pop-up when I'm online which says: A RUNTIME ERROR HAS OCCURRED. DO YOU WISH TO DEBUG? Line : 2 Error: Expected ')' YES NO If I click YES it comes back straight away. If I click NO it sometimes vanishes Other times I have to End Task and go offline. Cheers, Helen. --- Helen- Are you using the AOL integrated version of IE when you see this message? I've heard of this message appearing in the full (stand alone) version of IE but I've never seen it in the AOL browser. There is a setting in IE where "debugging" can be turned off and that usually solves the problem. Joan ==== AOLers-RootsWeb Mailing List ==== Keep informed of the latest news and new databases, webpages and mailing lists at RootsWeb. Subscribe to the weekly RootsWeb Review. To subscribe, start here: http://newsletters.rootsweb.com/ ============================== Search the US Census Collection. Over 140 million records added in the last 12 months. Largest online collection in the world. Learn more: http://www.ancestry.com/s13965/rd.ashx

In a message dated 4/1/2006 7:40:32 AM Eastern Standard Time, Patscga@aol.com writes: Please be aware that Comcast says they will offer you no modem support if you buy your own. That is why I pay the $3 a month rental fee they charge me. I guess my question here is what support do you NEED for a modem? The modem manufacturer would offer a warrantee and support should you need it--but in the nearly 7 years I've used a cable modem the modem itself has never required "support." Rebooting on occasion, yes--but never support. A cable modem shouldn't cost more than $60 and by paying $3 monthly for rental--you could have bought a modem in under two years. Even if you need to replace it in three years time--you are still financially ahead of the game. Plus there are many offers out there for those considering moving up to cable where they get the modem with a rebate offer for FREE if they also sign up for cable service--can't beat that. Free is GOOD. Joan

In a message dated 4/1/2006 7:56:50 AM Eastern Standard Time, TootsFolly@aol.com writes: Does anybody know why I occasionally get a pop-up when I'm online which says: A RUNTIME ERROR HAS OCCURRED. DO YOU WISH TO DEBUG? Line : 2 Error: Expected ')' YES NO If I click YES it comes back straight away. If I click NO it sometimes vanishes Other times I have to End Task and go offline. Cheers, Helen. --- Helen- Are you using the AOL integrated version of IE when you see this message? I've heard of this message appearing in the full (stand alone) version of IE but I've never seen it in the AOL browser. There is a setting in IE where "debugging" can be turned off and that usually solves the problem. Joan

Does anybody know why I occasionally get a pop-up when I'm online which says: A RUNTIME ERROR HAS OCCURRED. DO YOU WISH TO DEBUG? Line : 2 Error: Expected ')' YES NO If I click YES it comes back straight away. If I click NO it sometimes vanishes Other times I have to End Task and go offline. Cheers, Helen.

In a message dated 3/31/2006 9:04:21 P.M. Eastern Standard Time, justgeo1@comcast.net writes: It may be your computer. I've had broadband for more years than I can remember and I've never had any problems with speed. I can download the largest pages in just a couple minutes at most. I installed my new modem just a week or so ago with no problems at all... Thank you for the suggestion. However, I hired an expert to come to my house and check out my computer a couple of weeks ago.

In a message dated 3/31/2006 11:56:56 P.M. Eastern Standard Time, Jeannabee@aol.com writes: Can't really afford to buy the modem at this time, so am renting it. Please be aware that Comcast says they will offer you no modem support if you buy your own. That is why I pay the $3 a month rental fee they charge me.

I just started back to using AOL Mail and I noticed that when I save an e-mail to my PC, I then have to delete the original e-mail to get rid of it in order for the next one to open. Is that the way aol works or is there a setting I can change to make the original disappear when I click save. Lloyd

In a message dated 3/31/2006 11:56:56 PM Eastern Standard Time, Jeannabee@aol.com writes: Can't really afford to buy the modem at this time, so am renting it. Watch your store ads in the Sunday paper--some stores like Best Buy and Circuit City have deals with Comcast that if you sign up for broadband you get a rebate and end up getting the cable modem free--but I don't know if that applies if you have already signed up with Comcast. Joan

Hi everyone Thank you everyone for the good advice. :) Read about the first 4 or 5 letters before went to work and now read all of them. In rereading my post I see I led you astray at one point in time. The first person at Comcast I asked questions to was in the billing dept, not the regular tech dept. The Tech in the billing dept was the one who told me the info about leaving my computer on during high wind and lightning. When I got to Jon's letter about poor advice I called the Comcast tech dept. I read him Jonn's letter about poor advice. He said he completely agreed w/what was said in the letter. If I feel I need to turn it off I should do so. He also told me Billing person said his personal opinion and should not have done that. Good advice from Jon, Joan and Sharon about a new surge protector. I have a good one but did not think about getting a better one. Somehow along the way it was forgotten that I had said just got the kit and installing it tomorrow, my first day off. So at this point in time nothing wrong w/it that I know of. Can't really afford to buy the modem at this time, so am renting it. I do have a cable line coming in. No undergrounds here. My daughter who got me into this Broadband 100s of miles south of me has already installed hers. Works perfectly. A friend lives about 10 blocks from and has had it for some time w/no problems. If I have any problems Comcast better not tell me it is my computer. A year old expensive DELL which is why I cannot afford to buy a modem right now. <grin> Thanks so much for all of the response. Am keeping these letters for future reference. Goodnight all and to all a good night! Jeannie from OR :)

In a message dated 3/31/2006 11:39:53 AM Eastern Standard Time, V10852@aol.com writes: I tried that and it just shrinks my email listing window. I tried to move it down below the task bar at bottom and it won't go there either. No luck. I get both that d----- dog and the credit ratings stuff all the time and it is very annoying. V Cooooooooooooooooome on don't give up .... Leave your mail page normal size , Put your cursor or pointer on the blue bar on the top of it and hold down the left button on you mouse, and move the mail page down until it covers the ads at the bottom of the mail page .... Then click on the window on a o l bar and a banner will come down and click on Rember size and Position ... and your Mail page will be in the same placement the next time you click on your mail box.... Annnnnnnnnnnnnnnnnnnnd this does work .... gerri

In a message dated 3/31/2006 12:53:26 PM Eastern Standard Time, DUNCHIGH@aol.com writes: It sounds as if you may have your Mailbox maximized. If you bring it back down by clicking the middle box in the top right corner, then you should be able to move the whole Mailbox around. When it's Maximized, there is nothing to grab hold of to move it and no place to move it to. When it's the normal size, the blue strip shows at the top and you just left click on it (holding the button down) and put it where you want it. I don't believe you'll ever get it below the task bar at the bottom. You'd have to move your task bar to one side or the other before you could bring it down that low and that's not necessary at all. Good Luck! Gail Vacaville, CA Mail page needs to be normal size , and the ads will go below the bottome bar without moving it aside ... I have had mine that way for a long time ... gerri

In a message dated 3/31/2006 12:57:28 PM Eastern Standard Time, JYoung6180@aol.com writes: I just grabbed the blue bar on my email and moved the ads under the bottom bar and then went to window on the a o l bar and checked to remember size and position on that drop down banner and the mail page goes to that location each time I open it ... gerri IIn a message dated 3/31/2006 12:53:26 PM Eastern Standard Time, DUNCHIGH@aol.com writes: I don't believe you'll ever get it below the task bar at the bottom. You'd have to move your task bar to one side or the other before you could bring it down that low and that's not necessary at all. Gail- Yes--you can get it down there by clicking in the blue title bar of the email window and holding down the mouse button and dragging it there. Joan

It may be your computer. I've had broadband for more years than I can remember and I've never had any problems with speed. I can download the largest pages in just a couple minutes at most. I installed my new modem just a week or so ago with no problems at all... -----Original Message----- From: Patscga@aol.com [mailto:Patscga@aol.com] Sent: Friday, March 31, 2006 10:10 AM To: AOLers-RootsWeb-L@rootsweb.com Subject: Re: [AOL-RW] Comcast Broadband effort update and question----------Jeannie In a message dated 3/31/2006 1:04:33 P.M. Eastern Standard Time, Jeannabee@aol.com writes: This AM I asked the Comcast Customer Service about what I needed to do when it was necessary to turn my Computer off because of Thunder Storms and High Wind warnings. He told me just to log off my computer. I asked about whether or not I had to turn off the Modem because I thought I did. He said no. Just leave it on. Do you agree? Yes. Good luck with your Comcast. As a user for five years I can guarantee you will need it. For example, two days ago they installed a new modem for me. Since then it takes two to three hours every morning for me to be able to view anything with pictures because of the slowness. They tell me it's my computer. Yeah, sure, like my computer stopped working coincidentally when they installed the new modem. BTW, they almost always tell you it's your computer.

In a message dated 3/31/2006 4:54:28 P.M. Eastern Standard Time, ENC6@aol.com writes: Do you suppose service quality varies by area, region, or something There's no doubt that service varies from area to area. It is slower in some regions that it is in others. The service person who came to my house said in some places you get someone around in a day or two, in Atlanta it is usually 4 to 5 days. He also told me that sometimes when the service is running slow the techs haven't been told so they tell you there's something wrong with your computer when there isn't. I know 4 to 5 days doesn't sound like a long time when you're young and have a life but when you're old and handicapped and the computer and modem are your lifeline to the rest of the world, it seems like a very long time.

Re the message below... I am sitting here just sort of going - WOW. I have comcast and bring you own to AOL. Have contacted comcast for assistance and have had really good folks to assist me. They have been patient, willing to hang in there while I followed their directions, etc. Do you suppose service quality varies by area, region, or something. I am in the Dallas, Texas area. Take care - Emma In a message dated 3/31/2006 1:09:41 PM Central Standard Time, Patscga@aol.com writes: It's obvious that you haven't had any problems because it's obvious you haven't dealt with their Techs. The last time I asked to speak to another person I was told "This conversation will be discontinued if you aren't cooperative and a note will be attached to your file to that effect." This is the way it is in the real world. I've had a problem with connectivity for over two months, talked to numerous techs, had someone to the house, and it still continues. Consider yourself extraordinarily lucky.