In a message dated 7/6/2006 3:50:20 P.M. Pacific Standard Time, JYoung6180@aol.com writes: Perhaps Sharon knows something about the reason it was needed? Nope, no idea at all. I haven't received anything for a few weeks so......... I'm in the dark. Sharon

In a message dated 7/6/2006 6:46:18 PM Eastern Standard Time, Jeannabee@aol.com writes: In past letters people have talked about no way any more to give feedback.. I asked the tech. It is the Keyword Help Feedback. I went there and there is a place to write. Jeannie from OR :) My guess is that eventually you will have to install it just to end the window telling you you need to do so. FWIW, I haven't had any ill effects as yet from installing it. Perhaps Sharon knows something about the reason it was needed? Joan

Well I met this pop up today. There was no way to get it off w/out installing it. I have had no connectivity problems except for a squirrel who chewed the end of my cable at the street end so I did not want to install it. I called AOL about 1/2 hour ago about this pop up and no way to get it off. At first he said install it and then uninstall it. I did not want to do that . So then he said to log off and on the computer to see if it goes away. It did. So then he said whenever it appears just log off and on which is really stupid! In past letters people have talked about no way any more to give feedback.. I asked the tech. It is the Keyword Help Feedback. I went there and there is a place to write. Jeannie from OR :) In a message dated 7/6/2006 3:25:28 P.M. Pacific Standard Time, JYoung6180@aol.com writes: From: FloridaFox@aol.com Well, here we go again. AOL has for a couple of years shown on the AOL System Information - Connectivity-Devices that I have other dial-up or Lan, which I have never had; however, I was able to connect without a problem. I have always used a card or a modem. Now after the download today with the additional connectivity files and the IPHSend file, AOL is trying to connect me via broadband, which I have never had. (TCR/IP) How do I get the devices to show only my modem? ----- I don't know if you ever got an answer to this question or not but just today I got the update for the AOL Connectivity software that you are referring to. I've always connected via broadband and that is still how it is recognizing me--so that part went ok (so far). The installation placed a new icon blue icon in my systray that says AOL Connectivity Available. That's all I know about it. One thing though---it SEEMS to have solved the problem I was having of AOL trying to restart itself whenever I'd sign off. It had been SO annoying it was even trying to restart during installation of new software and even when I was shutting down the computer--I'd get error messages that AOL couldn't initialize because my computer was shutting down. Nothing I changed in the settings solved the problem--but perhaps something that the Connectivity update found during installation solved the problem--time will tell. Joan

Hi Joan I guess you might be right. I signed off and when got back to the computer there it was! However right now I moved it down as far as it will go so I only see a little of the top. That is easy enough. Other than a very recent midnight call to Comcast concerning getting bounced off (because of the squirrel) I have had none of the problems others talk about. Thus, I am not going to install it. I am always reluctant to install anything that is not necessary. Even more so since my totally disastrous experience below. The WARNING There is a really nifty mail program called IncrediMail. Very, very beautiful E-mail formats. My daughter has it, so I decided to install it. Saw my AOL mail in there and then I went to my AOL Mail Box. Always have 100s of post letters a day. Right in the middle of everything suddenly there was this English Butler w/a tray of mail standing in front of my AOL mail box. That is when I discovered that that program wants you to open and mail your mail in the IncrediMail program which is what my daughter does. I did not like this entire thing at all so I very carefully per their instructions uninstalled it. Then I went back to my AOL mail box and it was entirely empty of 400 plus letters which were of interest to me. This loss was more upsetting than you can even imagine. Called AOL tech. I found out that even though I had thought this program to be safe since I knew from my daughter that it had my AOL mail in it IncrediMail had not only erased my AOL mail in it's program, but also erased my AOL mail in AOL.. AOL tech said this IncrediMail mail is not affiliated w/AOL. To AOL's credit they tried to retrieve it. I had to wait 72 hours, but it was gone forever. The AOL tech could not give me the answer as to why this IncrediMail Company had my AOL mail in it in the first place. Even after I uninstalled the program an Icon to be used to go get my mail appeared every time I booted up. I kept deleting it. I did go to the IncrediMail site and sent a letter to their tech site concerning the loss of my mail. Thought maybe they could retrieve it. Would you believe that they never even bothered to answer it? However, after I sent that letter the desk top Icon never reappeared. I have not given up trying to find out why AOL mail is in any other program. Jeannie from OR :( In a message dated 7/6/2006 3:50:18 P.M. Pacific Standard Time, JYoung6180@aol.com writes: In a message dated 7/6/2006 6:46:18 PM Eastern Standard Time, Jeannabee@aol.com writes: In past letters people have talked about no way any more to give feedback.. I asked the tech. It is the Keyword Help Feedback. I went there and there is a place to write. Jeannie from OR :) My guess is that eventually you will have to install it just to end the window telling you you need to do so. FWIW, I haven't had any ill effects as yet from installing it. Perhaps Sharon knows something about the reason it was needed? Joan

From: FloridaFox@aol.com Well, here we go again. AOL has for a couple of years shown on the AOL System Information - Connectivity-Devices that I have other dial-up or Lan, which I have never had; however, I was able to connect without a problem. I have always used a card or a modem. Now after the download today with the additional connectivity files and the IPHSend file, AOL is trying to connect me via broadband, which I have never had. (TCR/IP) How do I get the devices to show only my modem? ----- I don't know if you ever got an answer to this question or not but just today I got the update for the AOL Connectivity software that you are referring to. I've always connected via broadband and that is still how it is recognizing me--so that part went ok (so far). The installation placed a new icon blue icon in my systray that says AOL Connectivity Available. That's all I know about it. One thing though---it SEEMS to have solved the problem I was having of AOL trying to restart itself whenever I'd sign off. It had been SO annoying it was even trying to restart during installation of new software and even when I was shutting down the computer--I'd get error messages that AOL couldn't initialize because my computer was shutting down. Nothing I changed in the settings solved the problem--but perhaps something that the Connectivity update found during installation solved the problem--time will tell. Joan

LloydLHite31@aol.com writes: My son  is sharing my account with AOL, he lives seven miles from where I   live. I can be online when all of a sudden I get cut off. I   immediately sign back on but, get cut off again with the message   saying "Your account is already connected using AOL Dial up access. Only  1  screen name may use AOL Dial up at a time."  I have asked him  how he does  it, he says he only sign on normally, that he doesn't  know that I am online at  the time. I have tried to sign on when I  know he is online but cannot. Is there  a secret to cutting someone off  to get online yourself? Lloyd ............ Lloyd, Try calling AOL and ask them if they still offer the 2Share program, maybe that isn't the right wording as I haven't used it in quite a while but... Last year I subscribed my daughter that lives across town on my payment plan with dialup. I only had to pay a little over a dollar more to have her share my dialup access, and we could both get online together, anytime. Hoping this is still offered and can help you and your son. Nancy

In a message dated 7/6/2006 2:49:36 P.M. Pacific Standard Time, PhyllisM19@aol.com writes: I got a new computer, my daughter set it up for me and it seems it comes with AOL 9.0 Limited Edition. Before I had 9,0 SE. I think maybe I am working with a trial membership instead of my old membership?? How do I attack this? Another problem -- the print on the screen looks like about font size 8 or 10 - very hard for an old gal to read. Is it possible to enlarge this? -------------- Phyllis, 1) If you are using your old screen name then you are not on any trial membership. The 9.0 Limited Edition isn't a trial edition, it's for those with less memory and/or resources to run AOL. 2) Change the screen resolution. Go to Start > Control Panel > Display then click on the tab that says Settings. There is an area on the left-hand side for screen resolution settings. The bigger the numbers the smaller the print! Sharon

Hi List, I haven't seen this problem discussed. I got a new computer, my daughter set it up for me and it seems it comes with AOL 9.0 Limited Edition. Before I had 9,0 SE. I think maybe I am working with a trial membership instead of my old membership?? How do I attack this? Another problem -- the print on the screen looks like about font size 8 or 10 - very hard for an old gal to read. Is it possible to enlarge this? Phyllis

In a message dated 7/6/2006 11:39:00 A.M. Pacific Standard Time, Soyamaven@aol.com writes: If the son is signing on as the "Parent Account" or "Master Screen Name", this will usually knock off any other screen name that is currently online via dial-up. ----- Not necessarily true. Many times I've tried signing on, using the Master account SN and dial-up, only to be told that another of the SN's is online currently. No rhyme nor reason to it........ Sharon

In a message dated 7/6/2006 11:33:16 A.M. Pacific Standard Time, JYoung6180@aol.com writes: Ok--so you are both on dialup--which one of you is logging on the master account screen name? Perhaps that takes precedence? This is just a guess. Joan --------- Again, Nope. I've been online with dial-up on the Master account SN and been knocked off by my kids signing on to their SN. I've also knocked them off (unbeknownst to me) when I signed on sometimes, but not always. Sharon

In a message dated 7/6/2006 11:29:32 A.M. Pacific Standard Time, LloydLHite31@aol.com writes: I was wondering if maybe he was calling AOL and having them cut me off. ------ No, he couldn't do that. Only the name that pays the bill would be able to call AOL and get anything like that done. It just happens. It used to happen to me and my kids frequently, especially when I was visiting at my son's and could only use his phone line to connect. (At home I had cable.) Sometimes I would knock them off and sometimes they would knock me off. There didn't seem to be any discernable pattern. Sharon

If the son is signing on as the "Parent Account" or "Master Screen Name", this will usually knock off any other screen name that is currently online via dial-up. Regards, Walter Greenspan Great Falls, MT & Jericho, NY

In a message dated 7/6/2006 2:33:21 P.M. Eastern Standard Time, JYoung6180@aol.com writes: Ok--so you are both on dialup--which one of you is logging on the master account screen name? Perhaps that takes precedence? This is just a guess. Joan I am logged on as the master. Lloyd

In a message dated 7/6/2006 2:29:32 PM Eastern Standard Time, LloydLHite31@aol.com writes: That is what I cannot understand. He can knock me off every time he go online if I am already online, but, I cannot knock him off line. This has been going on ever since I started using AOL as my main isp several months ago. I have had AOL for over 10 years but, every once in a while, when I get upset with AOL, I would subscribe to a cheap ISP for a few months then go back to using AOL. I have kept AOL for my Grandchildren and for my son. I was wondering if maybe he was calling AOL and having them cut me off. Lloyd Ok--so you are both on dialup--which one of you is logging on the master account screen name? Perhaps that takes precedence? This is just a guess. Joan

In a message dated 7/6/2006 1:30:11 P.M. Eastern Standard Time, BogusWoody@aol.com writes: I've never been cut off the way you have. I've just been refused access when the other is on line. If AOL was consistent, It looks like you would knock him off the same way he knocked you off. That is what I cannot understand. He can knock me off every time he go online if I am already online, but, I cannot knock him off line. This has been going on ever since I started using AOL as my main isp several months ago. I have had AOL for over 10 years but, every once in a while, when I get upset with AOL, I would subscribe to a cheap ISP for a few months then go back to using AOL. I have kept AOL for my Grandchildren and for my son. I was wondering if maybe he was calling AOL and having them cut me off. Lloyd

In a message dated 7/6/2006 10:23:50 A.M. Pacific Standard Time, JYoung6180@aol.com writes: I don't know--but why are you using the same screen name? It wouldn't be a problem if the two of you were using different screen names. --------------- It would still be a problem if they were both trying to use a dial-up connection. Only ONE dial-up connection is allowed at any given time per account. Now if one of them had broadband and the other one had dial-up, it would be different. Sharon

In a message dated 7/6/2006 1:23:50 P.M. Eastern Standard Time, JYoung6180@aol.com writes: I don't know--but why are you using the same screen name? It wouldn't be a problem if the two of you were using different screen names. I'm sorry, I didn't state it clear enough. We do have different screen names. Lloyd

My son shares my account, too. If you are both on dialup, only one can be on the account. If one tries to get on while the other is on, one will be knocked off or refused. If one is on cable and the other on dialup or cable, then both can be on as long as both use different screen names. I've never been cut off the way you have. I've just been refused access when the other is on line. If AOL was consistent, It looks like you would knock him off the same way he knocked you off. Woody ++++++++++++++++++++++++++++++++++++++ LloydLHite31@aol.com writes: My son is sharing my account with AOL, he lives seven miles from where I live. I can be online when all of a sudden I get cut off. I immediately sign back on but, get cut off again with the message saying "Your account is already connected using AOL Dial up access. Only 1 screen name may use AOL Dial up at a time." I have asked him how he does it, he says he only sign on normally, that he doesn't know that I am online at the time. I have tried to sign on when I know he is online but cannot. Is there a secret to cutting someone off to get online yourself? Lloyd

In a message dated 7/6/2006 10:01:41 A.M. Pacific Standard Time, LloydLHite31@aol.com writes: My son is sharing my account with AOL, he lives seven miles from where I live. I can be online when all of a sudden I get cut off. I immediately sign back on but, get cut off again with the message saying "Your account is already connected using AOL Dial up access. Only 1 screen name may use AOL Dial up at a time." I have asked him how he does it, he says he only sign on normally, that he doesn't know that I am online at the time. I have tried to sign on when I know he is online but cannot. Is there a secret to cutting someone off to get online yourself? -------------- Lloyd, No, there is no secret, it's just one of those quirky things that happen every now and then. Only one of your seven available screen names may be signed on *with dial up* at a given time. Multiple screen names may be signed on simultaneously if you have cable or broadband access. Sharon

In a message dated 7/6/2006 1:01:41 PM Eastern Standard Time, LloydLHite31@aol.com writes: My son is sharing my account with AOL, he lives seven miles from where I live. I can be online when all of a sudden I get cut off. I immediately sign back on but, get cut off again with the message saying "Your account is already connected using AOL Dial up access. Only 1 screen name may use AOL Dial up at a time." I have asked him how he does it, he says he only sign on normally, that he doesn't know that I am online at the time. I have tried to sign on when I know he is online but cannot. Is there a secret to cutting someone off to get online yourself? Lloyd I don't know--but why are you using the same screen name? It wouldn't be a problem if the two of you were using different screen names. Joan