In a message dated 8/8/2006 11:50:52 AM Eastern Standard Time, VandA121@aol.com writes: My husband and have used AOL for years and are accustomed to it for about everything we do on the computer; however, we just subscribed to Comcast as our IP. He tried to use IE to browse while I was using AOL and either that is not feasible *or* he is not doing something right. His suggestion is that we set up two AOL accounts, at $9.95 each and that way we can be assured that we can both use our computers at the same time -- we would still be using Comcast as our IP. Suggestions? I also have Comcast and use it to connect to AOL. I generally use the AOL browser because it works just fine for most uses. When I open the AOL browser I'm connecting to websites via AOL's IP address--using AOL for the connection to the website. If I open the IE browser to connect to websites I'm using it indepently of AOL even though I might be on AOL at the same time--and the IP address I'm connecting through is that of my Comcast connection. Since I'm one person using this computer I've never had the need to have TWO different browsers open at the same time on the same computer and if you are limited in doing so it would be a limitation of the IE program (because the AOL browser is already using it) and not a limitation of AOL's and Comcast. So I'm not sure two AOL accounts would solve the problem you are encountering. If you are each online on different computers I can't see why you would have a problem with one person using full IE (via Comcast) and the other using the AOL browser on the other computer. AOL connectivity is irrelevant when using the full browser as you are being connected via Comcast and not AOL. Joan

My husband and have used AOL for years and are accustomed to it for about everything we do on the computer; however, we just subscribed to Comcast as our IP. He tried to use IE to browse while I was using AOL and either that is not feasible *or* he is not doing something right. His suggestion is that we set up two AOL accounts, at $9.95 each and that way we can be assured that we can both use our computers at the same time -- we would still be using Comcast as our IP. Suggestions?

In a message dated 8/7/2006 10:19:30 P.M. Eastern Standard Time, BogusWoody@aol.com writes: 1. If you change to the $9.95 plan, nothing changes except the price. You get unlimited dial up, 7 screen names, 2 megs of free personal web space per screen name, AOL help, and everything you've had before. 2. If you change to the Free plan, everything stays the same except you can't get any dial up at all (you're using another ISP to get to AOL) and you can't get AOL support. You still get the 7 screen names etc. Someone said the only plans they have now are the $9.95 dial up and the free "bring your own ISP" plans. I went to the change plan site yesterday and the way I read it is that if you change to the 9.95 plan, you only get 10 hours a month. Did I read this correctly or did I miss something? Lloyd

In a message dated 8/7/2006 10:51:26 P.M. Eastern Daylight Time, VaGreen100@aol.com writes: Sometime today all my personalized icons disappeared from the tool bar to be replaced by AOL's choices, which I would never in a hundred years use. I can't remember all the ones I had up there, but I've replaced some of them. Now how and why did that happen? And now they've reappeared!! I went to another screen name and when I came back there they were. Strange. Virginia Green

Sometime today all my personalized icons disappeared from the tool bar to be replaced by AOL's choices, which I would never in a hundred years use. I can't remember all the ones I had up there, but I've replaced some of them. Now how and why did that happen? Virginia Green

Vonda, As far as I can tell, you did fine. I've been assured in two different "live help" sessions that: 1. If you change to the $9.95 plan, nothing changes except the price. You get unlimited dial up, 7 screen names, 2 megs of free personal web space per screen name, AOL help, and everything you've had before. 2. If you change to the Free plan, everything stays the same except you can't get any dial up at all (you're using another ISP to get to AOL) and you can't get AOL support. You still get the 7 screen names etc. Someone said the only plans they have now are the $9.95 dial up and the free "bring your own ISP" plans. Woody +++++++++++++++++++++++++++++++++++ VondaD@aol.com writes: OK, you have dial up correct? I also have dial up and I'm paying $25.90.. I just went to Keyword Change Plan and changed to the $9.95 plan. After doing this it suddenly occurred to me that the two plans they were offering (Free and $9.95) were listed under a heading that said "if you have broadband or high speed" or something like that and want to change plans choose from the following. Did I choose a plan from the wrong set of options? I did not see any options for those who still have dial up. I tried to go back and check it out but I was not allowed to get back into Change Plan. I was informed that my account was being updated and changes to my plan were temporarily unavailable. HELP! What have I done?! Vonda

OK, you have dial up correct? I also have dial up and I'm paying $25.90.. I just went to Keyword Change Plan and changed to the $9.95 plan. After doing this it suddenly occurred to me that the two plans they were offering (Free and $9.95) were listed under a heading that said "if you have broadband or high speed" or something like that and want to change plans choose from the following. Did I choose a plan from the wrong set of options? I did not see any options for those who still have dial up. I tried to go back and check it out but I was not allowed to get back into Change Plan. I was informed that my account was being updated and changes to my plan were temporarily unavailable. HELP! What have I done?! Vonda In a message dated 8/7/2006 10:51:59 A.M. Central Standard Time, Kaesemein@aol.com writes: I just spoke on the phone to a Customer Service Rep., (Chrishawn?) who told me the same thing and he changed my billing amount from $23.31 per month, (a discount from $25.90 because I'm a member of AARP) to $9.95. He said nothing would change..... I would still have UNLIMITED USE and my 7 screen names. He said they don't offer the $17.95 a month plan any more. Marilyn

Before the last updates, I had the option when I would delete an email to say yes or no........now, I no longer have that option. Is there any way to set anything? I looked on "settings" under email & found no such option. I like that feature much better than having to go to "recently deleted mail". Joyce

Thanks Sharon. Don't know how I missed that button. Sometimes I can't see for looking! Vonda In a message dated 8/6/2006 9:20:22 P.M. Central Standard Time, DULCICH6@aol.com writes: Vonda, Open your Favorite Places window and then click on the Manage button at the bottom. Select the option to "Save my Favorite Places as a Favorites file on my Computer." This is a back-up file and can only be opened with AOL. You will not be able to view it like a Word document or anything........... Those directions are for AOL 9.0 all versions. Sharon

Hi, I'm in the process of copying & pasting all my favorites to an email. Then sending to another address for safe keeping. I also have too many for genealogy to lose them & it has happened in the past. It is a time consuming process. Gay No, as far as I can tell, FP's cannot be printed out. I seem to remember doing that once, but I can't find (or remember) the way. I, also, do a lot of genealogy and I have my Favorite Places divided and sub-divided by category, states, surnames, Countries, etc. Each sub-folder is alphabetized as are all others. It certainly took a while, but once I was done it was great. Sharon

I just spoke on the phone to a Customer Service Rep., (Chrishawn?) who told me the same thing and he changed my billing amount from $23.31 per month, (a discount from $25.90 because I'm a member of AARP) to $9.95. He said nothing would change..... I would still have UNLIMITED USE and my 7 screen names. He said they don't offer the $17.95 a month plan any more. Marilyn -----------------original message--------------------- In a message dated 8/6/2006 11:04:54 P.M. Eastern Standard Time, BogusWoody@aol.com writes: When I was in the "help chat", they (AOL's "Bianca") told me differently. They said nothing would change when we converted to the "free" or the $9.95 dial up. I'd have 7 screen names just as before, and each of them would have 2 megs of personal web space just as before.

Hi all, Some seem to say that if one goes to "free" AOL, then one can only have one screen name. That was contrary to the what I thought I had been told in an AOL help session. So I again contacted AOL Help, and again they say that if one goes to "free", "nothing changes" except for no customer service and no dial up. With "9.95" dial up, "nothing changes". I have included the AOL help session below. Woody ============================ 9:52:34 AMYou Note I have two questions. If I convert to $9.95 dialup, do I keep my 7 screen names and keep my 2 megs of web space per screen name? If I convert to free, do I keep my 7 names and my 2 megs of web space per screen name? 9:53:15 AMMHI Thei If you will change your price plan to the $9.95 Unlimited dial up plan, there will be no changes on your account. 9:53:25 AMMHI Thei Only the price will be changed. 9:53:50 AMYou I.e., I keep my 7 screen names and my 2 megs per screen name? 9:54:30 AMYou If I change to "free", nothing changes? 9:56:26 AMMHI Thei Yes, however, if you will change your price plan to the Free service, you will no longer have customer support and you will no longer be able to sign on using dial up. (end) ++++++++++++++++++++++++++++++++++++++ Mkdb1405@aol.com writes: Those who desire one screen name only already have the option of a $9.95 price per month. Unlimited dial-up access. This is one of the options under CHANGE PLAN. Is it not exactly what it says? It states the change becomes effective immediately so be sure what you are doing. Therefore I didn't click on it. There seems to still be a lot of discussion. Kay

Those who desire one screen name only already have the option of a $9.95 price per month. Unlimited dial-up access. This is one of the options under CHANGE PLAN. Is it not exactly what it says? It states the change becomes effective immediately so be sure what you are doing. Therefore I didn't click on it. There seems to still be a lot of discussion. Kay

In a message dated 8/6/2006 10:53:00 P.M. Eastern Standard Time, RLTJPS@aol.com writes: Woody and others: I have been told by AOL that those who retain DIAL-UP service and have the ability for 7 screen names and the full service of AOL that they have in place, the monthly FEE will remain the same at 17.95 per month. Those who desire one screen name only already have the option of a $9.95 price per month. In other words the $9.95 fee you speak of below is LIMITED SERVICE in DIAL-UP customers. I am paying $23.31 per month with the AARP Discount. How do I get the $17.95 price? Lloyd

_Message From AOL's CEO_ (http://daol.aol.com/newaol/email) _Back to AOL Announcement_ (http://daol.aol.com/newaol) Alert Me Sign up to receive an alert from AOL when new features become available to you.E-Mail: Important AOL Announcement Frequently Asked Questions About the New AOL 1. _Why Is AOL Doing This?_ (http://daol.aol.com/newaol/announcement_faq#1) 2. _What Is Included for Free?_ (http://daol.aol.com/newaol/announcement_faq#2) 3. _What Don't I Get for Free?_ (http://daol.aol.com/newaol/announcement_faq#3) 4. _I'm Thinking About Switching to Broadband: What Should I Do?_ (http://daol.aol.com/newaol/announcement_faq#4) 5. _Does AOL Work With Any Broadband or Dial-Up Provider?_ (http://daol.aol.com/newaol/announcement_faq#5) 6. _Where's the Catch?_ (http://daol.aol.com/newaol/announcement_faq#6) 7. _When Can I Get AOL for Free?_ (http://daol.aol.com/newaol/announcement_faq#7) 8. _Does This Mean I Can Stop Paying for AOL?_ (http://daol.aol.com/newaol/announcement_faq#8) 9. _Will There Be a Service Disruption if I Choose the Free AOL Option?_ (http://daol.aol.com/newaol/announcement_faq#9) 10. _Will I Be Bombarded With Advertising if I Choose the Free AOL Option?_ (http://daol.aol.com/newaol/announcement_faq#10) 11. _What if I Still Need Internet Access?_ (http://daol.aol.com/newaol/announcement_faq#11) 12. _Can I Keep Using AOL in Spanish or English?_ (http://daol.aol.com/newaol/announcement_faq#12) 1. Why Is AOL Doing This? To give members more choice and flexibility so they can get the online experience that's right for them. As AOL changes, other sources of revenue (such as advertising) will allow us to offer many of our services free of charge. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 2. What Is Included for Free? Regardless of how you choose to get online, here's what you'll get for free from AOL: An email account with up to seven screen names, the Buddy List® feature, Address Book, AOL software, comprehensive safety and security protection, Parental Controls, access to millions of online videos, AOL® Radio with XM and more. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 3. What Don't I Get for Free? There will still be a monthly charge to use AOL to connect to the Internet, and we will offer several reliable and affordable options, on both dial-up and broadband. 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Once you connect to the Internet with your dial-up, cable, DSL, satellite or wi-fi provider, you simply go to AOL.com or start your existing AOL software. For information on how to set up your AOL software to work with another provider, please go to _http://help.aol.com_ (http://help.aol.com/) and search for "Connection" or _click here._ (http://help.channels.aol.com/topic.adp?topicId=ART_218344) AOL will continue to provide several reliable and affordable options for connecting to the Internet, on both dial-up and high-speed (cable or DSL) plans. Please call 1-866-280-0618 to find out more about the connectivity plans AOL provides. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 6. Where's the Catch? There is no catch. Choose to connect to the Internet however you want, and enjoy the benefits of AOL's software, email, and features at no extra cost. We'll still have pay plans for people who need an Internet connection and full customer support, as well as certain a la carte services, but anyone can use AOL's free features regardless of how they get online. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 7. When Can I Get AOL for Free? If you already have an alternative way to connect to the Internet, either by dial-up or broadband, you can move to the free AOL plan and continue to access your AOL e-mail, software, and security features. To change your current AOL plan, simply call Member Services at 1-800-984-6207 and select the Billing Option when prompted. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 8. Does This Mean I Can Stop Paying for AOL? That depends. You can choose the free AOL option and stop paying for Internet access and customer support from AOL if you have another way to get online. Once you're online, you can continue to use AOL's software, email and security features at no charge. We will, however, continue to offer dial-up and high-speed (cable or DSL) plans for those who need a connection to the Internet and customer support. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 9. Will There Be a Service Disruption if I Choose the Free AOL Option? No -- you should be able to continue accessing the AOL software, your email account and additional AOL features, as long as you have a connection to the Internet. Make sure you first start up your Internet connection before you open your AOL software. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 10. Will I Be Bombarded With Advertising if I Choose the Free AOL Option? We do not anticipate significant changes to the advertising and pop-up policies in place on the AOL.com Web site and throughout the AOL service. _Back to Top_ (http://daol.aol.com/newaol/announcement_faq#top) 11. 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John, When I was in the "help chat", they (AOL's "Bianca") told me differently. They said nothing would change when we converted to the "free" or the $9.95 dial up. I'd have 7 screen names just as before, and each of them would have 2 megs of personal web space just as before. But the "helper" could have been wrong. (?) I hope not. Although I have broadband, I went the 9.95 route so I could have dial up from my laptop while traveling. I sure don't want my established genealogy pages, spread across 6 screen names, to disappear. Woody ++++++++++++++++++++ RLTJPS@aol.com writes: Woody and others: I have been told by AOL that those who retain DIAL-UP service and have the ability for 7 screen names and the full service of AOL that they have in place, the monthly FEE will remain the same at 17.95 per month. Those who desire one screen name only already have the option of a $9.95 price per month. In other words the $9.95 fee you speak of below is LIMITED SERVICE in DIAL-UP customers. AOL indicates there is no changes in FEES for DIAL-UP in the United States (USA). I have on my wish list that the full service and 7 screen names would drop to $9.95 per month or become FREE. That is just a wish list. JOHN in CA > > > > > > > In a message dated 8/6/2006 1:38:39 P.M. Pacific Daylight Time, BogusWoody@aol.com writes: See clarification at bottom ++++++++++++++++++++++++++ BogusWoody@aol.com writes: << I found this bit of information in an unrelated newsletter: If you are (still) paying for AOL and want to continue the identical AOL service 100% free, they made it quick and easy for you: 1. Go to Keyword CHANGE PLAN. 2. Select "Free Version" 3. You're done. ADDITIONALLY, if you FORMERLY had AOL, you can start to use the service again for Free -- get the software and log on using one of your old screen names (password help is available). Woody>> ++++++++++++++++++++++++++++++++++++++ CLARIFICATION: I checked out the Keyword "Change Plan", and the newsletter I quoted above is misleading. For those with broadband or other means of getting to AOL, one can change their AOL to "free". However, if one is retaining dial up to get to AOL, then there is still a cost. The good news is the monthly cost for dial up to AOL drops to $9.95. So, either way, one can go to Keyword "Change Plan" and change to free AOL provided one has broadband or other means of getting to AOL, or change to $9.95/mo dial up for AOL. Woody

In a message dated 8/6/2006 10:52:27 A.M. Pacific Standard Time, JRAYMOND651@aol.com writes: Does anyone know if we can print a listing of Favorite Places? As we cannot alphabetize these, I was thinking of switching all of my FPs to special categories in my address book. As I do a lot of genealogy work, I try to sort my FPs by country or interest, such as Norway, Canada, NARA, etc. ------------------- No, as far as I can tell, FP's cannot be printed out. I seem to remember doing that once, but I can't find (or remember) the way. I, also, do a lot of genealogy and I have my Favorite Places divided and sub-divided by category, states, surnames, Countries, etc. Each sub-folder is alphabetized as are all others. It certainly took a while, but once I was done it was great. Sharon

Woody and others: I have been told by AOL that those who retain DIAL-UP service and have the ability for 7 screen names and the full service of AOL that they have in place, the monthly FEE will remain the same at 17.95 per month. Those who desire one screen name only already have the option of a $9.95 price per month. In other words the $9.95 fee you speak of below is LIMITED SERVICE in DIAL-UP customers. AOL indicates there is no changes in FEES for DIAL-UP in the United States (USA). I have on my wish list that the full service and 7 screen names would drop to $9.95 per month or become FREE. That is just a wish list. JOHN in CA > > > > > > > In a message dated 8/6/2006 1:38:39 P.M. Pacific Daylight Time, BogusWoody@aol.com writes: See clarification at bottom ++++++++++++++++++++++++++ BogusWoody@aol.com writes: << I found this bit of information in an unrelated newsletter: If you are (still) paying for AOL and want to continue the identical AOL service 100% free, they made it quick and easy for you: 1. Go to Keyword CHANGE PLAN. 2. Select "Free Version" 3. You're done. ADDITIONALLY, if you FORMERLY had AOL, you can start to use the service again for Free -- get the software and log on using one of your old screen names (password help is available). Woody>> ++++++++++++++++++++++++++++++++++++++ CLARIFICATION: I checked out the Keyword "Change Plan", and the newsletter I quoted above is misleading. For those with broadband or other means of getting to AOL, one can change their AOL to "free". However, if one is retaining dial up to get to AOL, then there is still a cost. The good news is the monthly cost for dial up to AOL drops to $9.95. So, either way, one can go to Keyword "Change Plan" and change to free AOL provided one has broadband or other means of getting to AOL, or change to $9.95/mo dial up for AOL. Woody

In a message dated 8/6/2006 2:17:37 P.M. Pacific Daylight Time, wajret@aol.com writes: The good news is the monthly cost for > dial up to AOL drops to $9.95. > So, either way, one can go to Keyword "Change Plan" and change to free AOL > provided one has broadband or other means of getting to AOL, or change to > $9.95/mo dial up for AOL. > Woody Woody, Thanks so much for this information ... I tried going to keyword "Change Plan" and sure enough it says a dial-up can be had for $9.95. I guess I just have a suspicious nature, can't help but wonder what the catch is. I'm having a hard time believing that all of a sudden AOL got hit with a generous streak! I've not been able to go to 'my account' for ages. I get in a loop with Screen Name Service, then another page. Just tried again ... got a little further this time. Got to give my Challenge word which they didn't accept ... said I was locked out for 24 hours but could chat with an online rep. Now I'm trying to get there and am in another Loop! See three messages on my Live Billing Support screen .. "Session mailbox not found for request 9032. Please login again". Same message two more times with different numbers. It appears to be loading as the long box at the bottom fills in with blue, then the word Done appears, then Opening Page. I could sit here all night watching this happen I guess ... I've downloaded AOL from three different disks in case I had a bad disk. I'm now on dial-up AOL Security Editon SE Revision 4184-5326. Using Windows XP. And wondering if it's all worth it? Except for my screenname being in so many different genealogy sites, I'd give it up in a heartbeat! Gail Vacaville, CA

In a message dated 8/6/2006 10:01:48 A.M. Pacific Standard Time, VondaD@aol.com writes: I don't suppose there is a way to save them on both - AOL and my computer? Vonda ----------------- Vonda, Open your Favorite Places window and then click on the Manage button at the bottom. Select the option to "Save my Favorite Places as a Favorites file on my Computer." This is a back-up file and can only be opened with AOL. You will not be able to view it like a Word document or anything........... Those directions are for AOL 9.0 all versions. Sharon