Hi, everyone, I have been trying for two days to get to My Account and get in a loop between My Screen Name and another AOL URL. Is anyone else having a problem? Maybe it's because so many people are trying to access their accounts. I wanted to check my payment plan to make sure my switch to the $9.95 plan went through. Vanette

Yes, there is one other site that says it requires a cookie enabled browser that I used to use. I also tried that in IE with no results. Emptied all of the temporary files. Tried the hard refresh. Nothing seems to help. I am going to call a friend this morning to see if he can help me. Thanks for all the suggestions. Kay

Kay I had a similar problem recently with the Ancestry search page, which was cured by deleting the cache. I was using Firefox rather than AOL or IE, but wonder if you may need to do the same? AOL 9 help tells me - To clear the browser cache (Microsoft Internet Explorer 5.5 and higher) 1. Click the Settings icon on the AOL toolbar. 2. In the Settings window, click Internet Settings. 3. In the Temporary Internet Files section, click Delete Files. 4. Click OK. Anne > > In a message dated 8/10/2006 7:18:42 P.M. Pacific Standard Time, > Mkdb1405@aol.com writes: > > I did get into IE. I never use it and didn't think about that. But it is > still the same result. And they sent me my password, which I had, but still > get > only the blank page. I emailed them through the contact channel, maybe > tha=ey > can tell me something else. > I have no idea what rebuilding the adapter involves. > Kay > > <<snip>>

In a message dated 8/11/06 0:00:50, AOLers-RootsWeb-D-request@rootsweb.com writes: > > I am very surprised to hear that. Nearly all computers (not Mac) come with  > IE loaded at purchase. > Until Microsoft stopped ie support recently, ie came with macs, at least it did with mine[mac os 10.3]. Milton E. Botwinick [professional genealogist] botwinick@aol.com botwinick@alumni.rowan.edu MEBotwinick@alumni.temple.edu http://hometown.aol.com/botwinick/myhomepage/index.html

In a message dated 8/9/2006 3:06:54 P.M. Eastern Standard Time, VondaD@aol.com writes: If you go to My Account you will find info about your current plan and when payments were made, etc. Under that will be info (at least on my account there is) that indicates: Pending - Discount test $9.95 unlimited. If you go over to the left and clink on Price Plan you will get a window that tells you: Pending Price Plan Discount test $9.95 unlimited and the effective date will be listed. There is a drop down box at the bottom of this page that allows you to either: Cancel My Pending Price Plan or Edit my present plan. I just wish it said something about dial up in the Pending Price Plan but it doesn't. I went to the Change Plan site day before yesterday and clicked the 9.95 button and got the acknowledged page which said to go to keyword My Account to verify the change. I went there and it was showing the usual 23.31 fee due on 9 Sep. Yesterday, I went back there again and it was the same. I went to Change Plan and clicked on the 9.95 button again, but it still did not change. How long does it take for it to verify the change? By the way, what was wrong with the AOLers site yesterday? I did not get a single message from them, but have received 3 or 4 this morning. Lloyd

> DULCICH6@aol.com writes: >> You should also be able to sign onto the Internet with AOL, minimize that > > program and then click on the blue e and have IE launch. > Thanks Sharon! I have been wondering how to launch IE:-)) Barbara

In a message dated 8/10/2006 7:18:42 P.M. Pacific Standard Time, Mkdb1405@aol.com writes: I did get into IE. I never use it and didn't think about that. But it is still the same result. And they sent me my password, which I had, but still get only the blank page. I emailed them through the contact channel, maybe tha=ey can tell me something else. I have no idea what rebuilding the adapter involves. Kay --------------------- Kay, Rebuilding the adaptor is a simple one-click procedure, but since you are having the same result with IE, I doubt that AOL's adaptor has become corrupted. This is most likely not an AOL problem. Can you get to other websites or is Ancestry the only thing that comes up blank? If it's only Ancestry, try doing a hard refresh by loading the Ancestry page (even if it's blank) and then holding down the shift key while you click on the refresh button. The refresh button on AOL is to the left of the browser box where you entered the URL and looks like circle with an arrow at the end. Sharon

I did get into IE. I never use it and didn't think about that. But it is still the same result. And they sent me my password, which I had, but still get only the blank page. I emailed them through the contact channel, maybe tha=ey can tell me something else. I have no idea what rebuilding the adapter involves. Kay

In a message dated 8/10/2006 6:46:28 P.M. Pacific Standard Time, Mkdb1405@aol.com writes: I don't have IE independent of AOL. Kay ----------------- I am very surprised to hear that. Nearly all computers (not Mac) come with IE loaded at purchase. AOL bundles their own version of IE within their program and doesn't use the IE that came with the computer. You should still have the independent IE on your computer unless you have uninstalled it. You should also be able to sign onto the Internet with AOL, minimize that program and then click on the blue e and have IE launch. Sharon

I don't have IE independent of AOL. Kay

In a message dated 8/10/2006 6:31:56 P.M. Pacific Standard Time, Mkdb1405@aol.com writes: I can't even log in. When I type in my info, the screen just goes blank. Same when I click on "I forgot". Can I contact them and have them work on it from their end? Kay ------------------ Kay, Open your Internet Explorer independent of AOL and try using that to do the same thing. If you can successfully log in with IE, then perhaps you will need to rebuild your adaptor. Sharon

Thank you. I will see if that works. Kay

In a message dated 8/10/2006 9:31:56 PM Eastern Standard Time, Mkdb1405@aol.com writes: I can't even log in. When I type in my info, the screen just goes blank. Same when I click on "I forgot". Can I contact them and have them work on it from their end? Kay See if you can get to a direct link to the request password site: << http://boards.ancestry.com/mbexec?htx=requestpassword&r=rw&p=&onok=http%3A%2F%2Fboards.ancestry.com%2Fmbexec%3Fhtx%3Dadmin.main%26r%3Drw%26p%3D >> Make sure you include the complete URL above in the brackets -- it will be more than one line long. Joan

I can't even log in. When I type in my info, the screen just goes blank. Same when I click on "I forgot". Can I contact them and have them work on it from their end? Kay

In a message dated 8/10/2006 9:07:51 PM Eastern Standard Time, Mkdb1405@aol.com writes: I have had some computer problems and now can't post to the ancestry message boards and don't have access to my ancestry.com password account. Before I have the repairman come out again, this isn't an AOL problem is it? Kay You have probably lost your Ancestry cookie. If you haven't changed your email address try going to the message boards and clicking on LOGIN. Then click on FORGOT YOUR PASSWORD? Request all account info information for your email address. You will get a confirmation email that will include a link so you can reset your password(s). Try logging in under each account if you have more than one--until you find the one that recognizes you. Joan

I have had some computer problems and now can't post to the ancestry message boards and don't have access to my ancestry.com password account. Before I have the repairman come out again, this isn't an AOL problem is it? Kay

In a message dated 8/9/2006 2:31:08 P.M. Eastern Standard Time, Wrakj1234@aol.com writes: When and if you find out please let me know. I have dial up with 8.0 and went in to billing to change to $9.95 a mo. and now I don't know exactly what I have. I did have unlimited access and hope I still do if now I am ruined. wrakj1234 Yesterday, I went to Keyword Change Plan and clicked the 9.95 Plan, then went to keyword My Account and it still showed 23.31 due on 9 Sept. I went back later on and it still showed the same. The window that popped up after I clicked the 9.95 plan said to go to My Account to verify the change. How long does it take for the change to show in My Account? Lloyd

Just accept it and forget it

If you go to My Account you will find info about your current plan and when payments were made, etc. Under that will be info (at least on my account there is) that indicates: Pending - Discount test $9.95 unlimited. If you go over to the left and clink on Price Plan you will get a window that tells you: Pending Price Plan Discount test $9.95 unlimited and the effective date will be listed. There is a drop down box at the bottom of this page that allows you to either: Cancel My Pending Price Plan or Edit my present plan. I just wish it said something about dial up in the Pending Price Plan but it doesn't. In a message dated 8/9/2006 1:31:01 P.M. Central Standard Time, Wrakj1234@aol.com writes: When and if you find out please let me know. I have dial up with 8.0 and went in to billing to change to $9.95 a mo. and now I don't know exactly what I have. I did have unlimited access and hope I still do if now I am ruined. wrakj1234

ll this is so confusing. I too changed but still don't know what I am paying now. I can't get the billing to come on my computer to ask. Not even Live Chat any more.