In a message dated 8/30/2006 1:58:42 P.M. Eastern Standard Time, VandA121@aol.com writes: I installed the AOL Internet and Security on my computer, except I had just tried to install Norton's Anti Virus which would not activate and I had no intention of paying a fee to talk to a technician -- I had all ready tried getting the answer from Symantec's website, and reading other people's comment who were having the same problem. I *think* in trying to find an answer I also read that Kaspersky's website mentioned AOL's security in a favorable light. My suggestion is to go to the AOL Safety and Security center and follow the directions. Sharon suggested this to me last night and it was done almost immediately. If I understood the instructions, *anyone* can. Good luck Virgene Did you have a Firewall and Anti-Virus running while downloading AOL's Safety & Security Center. If you did, please tell me how. I have tried twice while running Zone Alarm and Avanta and they blocked AOL's S&S from loading or something. I got an error message when the download finished and I could not find the download on my computer. Lloyd

ev, I installed the AOL Internet and Security on my computer, except I had just tried to install Norton's AntiVirus which would not activate and I had no intention of paying a fee to talk to a technician -- I had all ready tried getting the answer from Symantec's website, and reading other people's comments who were having the same problem. I *think* in trying to find an answer I also read that Kaspersky's website mentioned AOL's security in a favorable light. My suggestion is to go to the AOL Safety and Security center and follow the directions. Sharon suggested this to me last night and it was done almost immediately. If I understood the instructions, *anyone* can. Good luck Virgene In a message dated 8/30/2006 3:17:33 A.M. US Eastern Standard Time, Ema609@aol.com writes: Hi List. I will be getting probably dsl. I have Nortons that will expire so I want to know exactly how to delete it . I understand its more complicated then going to add remove programs. and then i understand that aol gives enough protection . thank you ev

In a message dated 8/30/2006 1:46:05 A.M. Pacific Standard Time, LloydLHite31@aol.com writes: For the time being, I am using Zone Alarm Firewall and Avast Anti-Virus. I have downloaded AOL's Safety & Security Center twice, but when it finish downloading, it gives the message that I already have a firewall and anti-virus and to remove that first. I have searched and cannot find the McAfee program anywhere. I would hate to remove the Firewall and Anti-virus I have to download McAfee's.How would you suggest doing it? ------------------- Lloyd, You can get to AOL's McAfee by going to Keyword: anti-virus. You do need to turn off Zone alarm when you download and install the Safety and Security Center. If you already have an Anti-Virus program that you are happy with, then why download another one? They will only have conflict and cause you trouble! If you are not happy with Avast AV then uninstall it first, shut off ZA and download the AOL S & S Center and install it. You can turn off the firewall on that and use ZA if you want. If you are happy with how your computer is protected now with ZA and Avast, then if I were you, I'd not download the S&S Center at all. You can simply add a couple of good anti-spyware programs for free and be done. Sharon

In a message dated 8/30/2006 4:17:33 AM Eastern Standard Time, Ema609@aol.com writes: Hi List. I will be getting probably dsl. I have Nortons that will expire so I want to know exactly how to delete it . I understand its more complicated then going to add remove programs. and then i understand that aol gives enough protection . thank you ev Ev- If someone on this list knows the answer--fine, but you might do much better asking on Gen-Newbie or Senior-Newbie as the question doesn't specifically relate to AOL. Once you get Norton deleted then if you need help with setting up the AOL security software I'm sure we can help you on this list. Joan, admin

In a message dated 8/29/2006 5:39:04 P.M. Eastern Standard Time, DULCICH6@aol.com writes: Go to Keyword: Safety and download it. After the download is complete, install it. You will be walked thru how to do everything, if memory serves. Sharon, For the time being, I am using Zone Alarm Firewall and Avast Anti-Virus. I have downloaded AOL's Safety & Security Center twice, but when it finish downloading, it gives the message that I already have a firewall and anti-virus and to remove that first. I have searched and cannot find the McAfee program anywhere. I would hate to remove the Firewall and Anti-virus I have to download McAfee's.How would you suggest doing it? Lloyd

Hi List. I will be getting probably dsl. I have Nortons that will expire so I want to know exactly how to delete it . I understand its more complicated then going to add remove programs. and then i understand that aol gives enough protection . thank you ev

In a message dated 8/29/2006 10:42:42 A.M. Pacific Standard Time, VandA121@aol.com writes: I have Windows XP Home. I just changed to cable but still retain my AOL (free now) browser and address. For those of you who have the same setup, would you suggest an additional anti virus program. I had used Norton, but the subscription will expire soon so I just purchased a new Norton AntiVirus (the basics) and after install, it will not activate. Rather than try to find out the cause and maybe screw up my machine, I would just as soon use AOL's built-in antivirus that they tout as being secure. There is also at the AOL Safety and Security Center a list which offers "Computer Protection", but on the same page there is a graphic, and underneath it says "Download Now". Is the list on the left under "Computer Protection" a pick and choose for downloading. I don't quite understand which I should do. I was ready to change to free Zone Alarm, Avast, and some of the anti-spyware programs, but I am not that well focused to begin messing with something that is not familiar. I have had Norton for several years, until now, and apparently will *have* to do something different. Besides, it is is quite expensive to speak to someone from Norton/Symantec on the phone, I have been told. Thanks for any and all information ----------------------------- Virgene, First, let's define the various programs you have referred to in your post, quoted above.!! We have to be referring to the same program type. 1) anti-virus - prevents virus infected programs from entering your machine. Only ONE of these types of programs should be running at any time. Running two or more simultaneously causes many conflict problems. Examples of this type of program would be Norton Anti-Virus, McAfee Anti-Virus, AVG & Avast. There are others, too, but those come readily to mind. The AOL free anti-virus program is a full version of McAfee. Identical to one that you can go out and buy in any store that sells computer programs. It updates itself regularly and I can highly recommend it as effective. Prior to AOL offering it for free, I purchased McAfee for many years and was a satisfied customer. 2) Zone-Alarm (free version) is a fire wall, not an Anti-virus or anti-spyware program. A fire-wall creates a barrier between you and the internet, allowing access to and from your computer by your permission only. Some fire-walls block incoming access only, and some block both outgoing and incoming access. I prefer one that blocks both ways as I don't want any of my programs "calling home" without my knowledge and permission. Again, only ONE of these should be running to avoid conflicts. 3) Anti-spyware programs are another type of program altogether different from the other two. This type of program prevents, finds and removes malware from your computer. Examples of this would be Ad-Aware, Spybot Search and Destroy, Microsoft Defender, Pest Patrol & Spyware Blaster. Usually you will want at least two anti-spyware programs for your computer for the most complete cleaning. I have 3 for my system. AOL offers a program that is very good and a part of the Safety and Security Center, I use that for one of my cleaners, I also use Ad-Aware to complement the AOL program; and then I add SpywareBlaster as a program that prevents some spyware from even being allowed to set. Now, after all that :-) Here is what I recommend for you: Use the AOL Safety and Security center for all 3 areas of protection. AOL offers it all for free and if at any time you decide that you don't want to use a particular area, then you can turn that area off and continue to use the others. In order to run the AOL Safety and Security Center software, your PC must meet the following minimum requirements: a) Operating System: Windows® 2000, 166 MHz; or Windows XP (Home and Pro), 300 MHz RAM: Windows 2000, 64 MB; or Windows XP (Home and Pro), 128 MB b) Hard drive space: 30 MB c) Browser: AOL® Explorer or Microsoft® Internet Explorer 6.0 Go to Keyword: Safety and download it. After the download is complete, install it. You will be walked thru how to do everything, if memory serves. In addition to the S&S Center, add at least one more anti-spyware program such as Ad-Aware (free version). Your computer should then be pretty well protected. If you want to add Spyware Blaster to your machine as well, that's great. It is a unique program that stops most malicious spyware from setting themselves on your machine in the first place. The others (AOL's spyware program and Ad-Aware) will only clean up spyware that sets automatically when you are on the Internet. But, Spyware Blaster doesn't prevent ALL spyware from setting itself so you do need the clean-up type of anti-spyware program as well. Since you are now on cable, your computer is online 24/7 and a firewall is a must. The free firewall from AOL S&S Center is a full version McAfee firewall. It is one that block both incoming and outgoing traffic. If you want an independent firewall instead, then Zone Alarm (free versions) by Zone Labs is excellent. I hope this answers your questions. If not, please feel free to ask again. Sharon

Virgene > I was ready to change to free Zone Alarm, Avast, and some of the anti-spyware programs, but I am not that well focused to begin messing with something that is not familiar. I have had Norton for several years, until now, and apparently will *have* to do something different. In your position, I'd be inclined to go for :- Anti-virus : AVG - although Avast is also highly rated. Firewall : ZoneAlarm. Anti-spyware and other nuisances : Spybot Search and Destroy, SpywareBlaster and Ad-Aware. Most of these can be picked up from the two usual places - www.majorgeeks.com or www.download.com. You might be interested to note that the "Past meetings" section of this society's website - http://www.ofhs.org.uk/met.html - often contains speaker's notes for our computer meetings. The notes on "Useful Little Programs" contain something on anti-virus software. Best wishes. Paul Gaskell Publicity Officer and Minutes Secretary Oxfordshire Family History Society E-mail : publicity@ofhs.org.uk Website : www.ofhs.org.uk

I was having probelmes with Norton and had a computer tech load a program for me. It is free and I love it. You can find AVG at google. -----Original Message----- From: VandA121@aol.com To: aolers-rootsweb@rootsweb.com Sent: Tue, 29 Aug 2006 12:39 PM Subject: [AOL-RW] Anti virus programs I have Windows XP Home. I just changed to cable but still retain my AOL (free now) browser and address. For those of you who have the same setup, would you suggest an additional anti virus program. I had used Norton, but the subscription will expire soon so I just purchased a new Norton AntiVirus (the basics) and after install, it will not activate. Rather than try to find out the cause and maybe screw up my machine, I would just as soon use AOL's built-in antivirus that they tout as being secure. There is also at the AOL Safety and Security Center a list which offers "Computer Protection", but on the same page there is a graphic, and underneath it says "Download Now". Is the list on the left under "Computer Protection" a pick and choose for downloading. I don't quite understand which I should do. I was ready to change to free Zone Alarm, Avast, and some of the anti-spyware programs, but I am not that well focused to begin messing with something that is not familiar. I have had Norton for several years, until now, and apparently will *have* to do something different. Besides, it is is quite expensive to speak to someone from Norton/Symantec on the phone, I have been told. Thanks for any and all information Virgene ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ________________________________________________________________________ Check out AOL.com today. Breaking news, video search, pictures, email and IM. All on demand. Always Free.

I have Windows XP Home. I just changed to cable but still retain my AOL (free now) browser and address. For those of you who have the same setup, would you suggest an additional anti virus program. I had used Norton, but the subscription will expire soon so I just purchased a new Norton AntiVirus (the basics) and after install, it will not activate. Rather than try to find out the cause and maybe screw up my machine, I would just as soon use AOL's built-in antivirus that they tout as being secure. There is also at the AOL Safety and Security Center a list which offers "Computer Protection", but on the same page there is a graphic, and underneath it says "Download Now". Is the list on the left under "Computer Protection" a pick and choose for downloading. I don't quite understand which I should do. I was ready to change to free Zone Alarm, Avast, and some of the anti-spyware programs, but I am not that well focused to begin messing with something that is not familiar. I have had Norton for several years, until now, and apparently will *have* to do something different. Besides, it is is quite expensive to speak to someone from Norton/Symantec on the phone, I have been told. Thanks for any and all information Virgene

Hi List, Has anyone else using AOL ISP been getting the message (An error has occurred while trying to access your new mail). I get this message twice yesterday and this morning when I first went online, Lloyd

I just lost all of my toolbar searches, it has been set back to the default ones. This has happened several times and it is annoying can anyone tell me what would make it do that? Nancee, Ca.

Thank you, on the Outlook saving information. Again, if weren't so frazzled and feeling rushed, would have thought to go to help and figure it out myself. Pam

Hi Pam > Sorry if off topic for AOL but maybe someone knows how to backup Microsoft Outlook contacts to disk? I think that the answer is :- open Microsoft Outlook. select "contacts" from the toolbar on the left-hand side of the page. click on "File". click on "Import and Export" halfway down the "File" menu. in the Wizard, probably select "to a file". after clicking "Next", probably select csv, Microsoft Excel or a similar format. Good luck. Paul Gaskell Publicity Officer and Minutes Secretary Oxfordshire Family History Society E-mail : publicity@ofhs.org.uk Website : www.ofhs.org.uk

Joan, thank you for that suggestion. I subscribe to genewbies so will ask there. Pam

In a message dated 8/27/2006 1:42:47 PM Eastern Standard Time, Pamcu@aol.com writes: Sorry if off topic for AOL but maybe someone knows how to backup Microsft Outlook contacts to disk? Pam Pam- That would be a really good question for a computer help list like SENIOR-NEWBIE@rootsweb.com . You might want to ask on that list. Joan

thank you so much. I should have known to go to AOL help myself. I think last night I went around in circles trying to get Live help and go nowhere. Taking hard drive out might be a good idea, but not sure if at some point that might be one of my problems. I took all day yesterday using a 1 gig thumb drive and transferred everything over to my desktop. Figured i would delete any personal information off this one. I know they can look for it if they really want to, but only personal information is on my Quickbooks so hopefully uninstalling the whole program will take care of that? Sorry if off topic for AOL but maybe someone knows how to backup Microsft Outlook contacts to disk? Pam

If the repair does not involve the disk drive, you should remove it before sending out the computer. This will assure your privacy. Check your manual. It is likely there are two small philips screws to loosen and the drive will 'pop out'. Quite simple, really.

Hi Pam > I have to send my lap top out for repair and have a lot of emails saved in the "on pc" mail folder. Not much time to look up in archives. HOW do I save to a folder that I can save on a disk. I thought I could just do what I have done in the past and save to a pfc? folder. I have 9.0 Optimised SE The relevant paragraphs from "AOL Help" are below ! Paul Gaskell Publicity Officer and Minutes Secretary Oxfordshire Family History Society E-mail : _publicity@ofhs.org.uk_ (mailto:publicity@ofhs.org.uk) Website : _www.ofhs.org.uk_ (http://www.ofhs.org.uk) ================= How do I back up my Saved on My PC folder? To back up the contents of your Saved on My PC email folder: 1. Click on the Email menu on the AOL toolbar and then click Email Settings. 2. In the Email Settings window, click the Manage Saved Email button, and then click Backup in the menu that appears. 3. In the window that appears, click Backup Now. To restore your Saved on My PC email folder from a backup copy: 1. Click on the Email menu on the AOL toolbar and then click Email Settings. 2. In the Email Settings window, click the Manage Saved Mail button, and then click Restore in the menu that appears. 3. In the window that appears, click Yes. Note: You can set a preference to back up your Saved on My PC folder automatically at intervals you select.

I KNOW this issue has been discussed but I'm a bit frazzled. I have to send my lap top out for repair and have a lot of emails saved in the "on pc" mail folder. Not much time to look up in archives. HOW do I save to a folder that I can save on a disk. I thought I could just do what I have done in the past and save to a pfc? folder. I have 9.0 Optimized SE thanks Pam