Hello, I'm new to this list, but have been a list administrator for several years. Since my list moved to the new system, I'm receiving Digests, but not individual messages. Is anyone else having this problem? Any suggestions? Thanks, Kaye Larrabee

In a message dated 9/9/2006 12:26:02 P.M. Pacific Standard Time, LloydLHite31@aol.com writes: I was wondering if there was a way to just download the anti-virus instead of having to download the complete S&SC. Apparently not. Sharon Dulcich

Below is a copy of the e-mail I received from AOLBrowsingHelp pertaining to my problem getting definitions updates from McAfee. After following her instructions and rebooting computer, I did not have any anti-virus protection. I am in the process of downloading AOL S&SC now but, I was wondering if there was a way to just download the anti-virus instead of having to download the complete S&SC. Lloyd My name is Althea. I understand that you are not receiving AOL Safety and Security Center Anti virus updates. Thank you for immediately bringing this matter to our attention and for giving me the chance to help you. I want to assure you that I will do my best to give you all the help you need. There are several possible causes for this, so I have provided a number of solutions. After trying each solution, check to see if it resolved your issue. If it did not, please try the next solution listed. I recommend you save or print a copy of this e-mail for future reference. A. DELETE THE UPDATE AND DAT FOLDERS, THEN RESTART THE COMPUTER This issue is sometimes caused by a corrupted Update or DAT folder used by the McAfee Virus Scan Online software. You can correct this by deleting the Update and DAT folders. To delete the Update and DAT folders, and restart the computer using Windows XP: 1. On the WindowsC desktop, double-click the MY COMPUTER icon. 2. Click the TOOLS menu, then click FOLDER OPTIONS.... 3. Click the VIEW tab. 4. In the ADVANCED SETTINGS: section, under FILES AND FOLDERS, click the SHOW HIDDEN FILES AND FOLDERS option to select it, then click the OK button. 5. Double-click the LOCAL DISK (C:) icon. 6. Double-click the PROGRAM FILES folder. 7. Double-click the MCAFEE.COM folder. 8. Double-click the ANTIVIRUS folder. 9. Right-click the DAT folder, then click DELETE. 10. Click the YES button. 11. Click the X in the upper right to close the ANTIVIRUS window. 12. On the Windows desktop, double-click the MY COMPUTER icon. 13. Double-click the LOCAL DISK (C:) icon. 14. Double-click the DOCUMENTS AND SETTINGS folder. 15. Double-click the FOLDER with the same name as your Windows username. 16. Double-click the APPLICATION DATA folder. 17. Double-click the AOL folder. 18. Double-click the SAFETY AND SECURITY folder. 19. Right-click the UPDATE folder, then click DELETE. 20. Click the YES button. 21. Click the START button, then click SHUT DOWN. 22. Click the RESTART button.

In a message dated 9/9/2006 4:46:57 A.M. Central America Standard Ti, LloydLHite31@aol.com writes: Has anyone using AOL S&SC got any updates lately? My last one was August 30, 2006. I usually get them regular. Lloyd ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ At least 2 or 3 this month for us. Debbie Clough Gerischer _http://www.celticcousins.net/scott/index.htm_ (http://www.celticcousins.net/scott/index.htm) _http://iagenweb.org/history/index.htm_ (http://iagenweb.org/history/index.htm) _http://gerischer.rootsweb.com/_ (http://gerischer.rootsweb.com/)

Has anyone using AOL S&SC got any updates lately? My last one was August 30, 2006. I usually get them regular. Lloyd

Hi, I live a few miles away in Fairfield. The AOL browser is difficult to use when using SNAP. I just use the Internet Explorer browser and have no problem. Another point, you have to go to the SNAP website to get on. Phyllis

In a message dated 9/8/2006 7:52:41 AM Eastern Standard Time, KesslerWV@aol.com writes: Good morning Joan, I did as you instructed but when trying to post to the help desk I get a message saying "http://helpdesk.rootsweb.com/ you supplied an invalid realm for this member". What am I doing wrong? Karen Kessler Cottrill I posted mail to the following lists that bounced with the message below. WVNICHOL@rootsweb.com WVGREENB@rootsweb.com WVKANAWH@rootsweb.com WVFAYETT@rootsweb.com WVWEBSTE@rootsweb.com WVPOCAHO@rootsweb.com Karen Kessler Cottrill KesslerWV@aol.com WV Kessler/Kesler/Keslar Family Historian Hi, Karen- The correct address for posting to the HelpDesk is: http://helpdesk.rootsweb.com/form1.html If you included a stray " mark that could be the reason you were unable to access the site. I'd suggest that you try posting again to the lists now because I think the problem you encountered may have been fixed in the meantime. Also--in future when replying to a digest for this list--please strip away the extraneous parts of the digest that you are replying to and only include the single message to which you are posting your reply. Thanks! Joan

Good morning Joan, I did as you instructed but when trying to post to the help desk I get a message saying "http://helpdesk.rootsweb.com/ you supplied an invalid realm for this member". What am I doing wrong? Karen Kessler Cottrill I posted mail to the following lists that bounced with the message below. WVNICHOL@rootsweb.com WVGREENB@rootsweb.com WVKANAWH@rootsweb.com WVFAYETT@rootsweb.com WVWEBSTE@rootsweb.com WVPOCAHO@rootsweb.com Karen Kessler Cottrill KesslerWV@aol.com WV Kessler/Kesler/Keslar Family Historian *************************************************** The original message was received at Thu, 7 Sep 2006 14:52:46 -0400 (EDT) from root@localhost *** ATTENTION *** Your e-mail is being returned to you because there was a problem with its delivery. The address which was undeliverable is listed in the section labeled: "----- The following addresses had permanent fatal errors -----". The reason your mail is being returned to you is listed in the section labeled: "----- Transcript of Session Follows -----". The line beginning with "<<<" describes the specific reason your e-mail could not be delivered. The next line contains a second error message which is a general translation for other e-mail servers. Please direct further questions regarding this message to the e-mail administrator or Postmaster at that destination. --AOL Postmaster ----- The following addresses had permanent fatal errors ----- <WVNICHOL@rootsweb.com> ----- Transcript of session follows ----- ... while talking to mail.rootsweb.com.: >>> RCPT To:<WVNICHOL@rootsweb.com> <<< 550 5.1.1 <WVNICHOL@rootsweb.com>... User unknown 550 <WVNICHOL@rootsweb.com>... User unknown Final-Recipient: RFC822; WVNICHOL@rootsweb.com Action: failed Status: 5.1.1 Remote-MTA: DNS; mail.rootsweb.com Diagnostic-Code: SMTP; 550 5.1.1 <WVNICHOL@rootsweb.com>... User unknown Last-Attempt-Date: Thu, 7 Sep 2006 14:52:57 -0400 (EDT) Received: from KesslerWV@aol.com by imo-d03.mx.aol.com (mail_out_v38_r7.6.) id e.c0c.39116b5 (39953) for <WVNICHOL@rootsweb.com>; Thu, 7 Sep 2006 14:52:46 -0400 (EDT) Return-path: <KesslerWV@aol.com> From: KesslerWV@aol.com Message-ID: <c0c.39116b5.3231c47e@aol.com> Date: Thu, 7 Sep 2006 14:52:46 EDT Subject: Richwood, WV book To: WVNICHOL@rootsweb.com MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: AOL 5.0 for Mac sub 45 X-Spam-Flag: NO In a message dated 9/8/06 3:07:18 AM, aolers-rootsweb-request@rootsweb.com writes: << Message: 2 Date: Thu, 7 Sep 2006 15:17:42 EDT From: JYoung6180@aol.com Subject: Re: [AOL-RW] Rootsweb mail is bouncing To: aolers-rootsweb@rootsweb.com Message-ID: <2fd.60fdcc80.3231ca56@aol.com> Content-Type: text/plain; charset="US-ASCII" In a message dated 9/7/2006 2:57:35 PM Eastern Standard Time, KesslerWV@aol.com writes: I have had 6 emails that I posted to various roots web lists bounce with the message below. Karen Kessler Cottrill WV Kessler/Kesler/Keslar Family Historian Please report this to the RootsWeb HelpDesk: http://helpdesk.rootsweb.com/form1.html as there has been a problem with the alias file for some lists on the mail hub and the bounces you have received are a symptom of that problem. When you report this please include which lists the bounces were for. Joan >>

In a message dated 9/7/2006 2:29:15 P.M. Pacific Standard Time, DUNCHIGH@aol.com writes: I am afraid to mess with my firewall without knowing what I am doing ... can anyone out there guide me through the steps? I believe I may have two firewalls, but am not certain. I have the Security from AOL, does that include the Windows firewall that I find on my Control Panel? Gail, The AOL Safety and Security Center (SSC) firewall is different from the Windows Firewall from Microsoft. The Windows firewall will only protect you from incoming threats while the firewall in the SSC will protect you from both incoming threats as well as outgoing threats. If I were you I would turn off the Windows firewall and ONLY use the one in the SSC. You should not be intimidated by your own firewall! It works for you; you don't work for it....... Sharon Dulcich

I apologize for this topic not having to do with Rootsweb, but I recently read that some can use Heritage Quest Online through their local public library. When I tried this morning it would not accept my card number and I got the following message: These databases are provided through subscriptions underwritten by the Solano, Napa, and Partners (SNAP) Library Consortium. If you have trouble accessing any of these databases and you have a personal firewall, set your personal firewall to allow referring urls. I am afraid to mess with my firewall without knowing what I am doing ... can anyone out there guide me through the steps? I believe I may have two firewalls, but am not certain. I have the Security from AOL, does that include the Windows firewall that I find on my Control Panel? Too confused ... and will be thankful for any help. This came too soon after road work in my area cut through my phone line yesterday and I lost my line to the outside world! Gail Vacaville, CA

In a message dated 9/7/2006 2:57:35 PM Eastern Standard Time, KesslerWV@aol.com writes: I have had 6 emails that I posted to various roots web lists bounce with the message below. Karen Kessler Cottrill WV Kessler/Kesler/Keslar Family Historian Please report this to the RootsWeb HelpDesk: http://helpdesk.rootsweb.com/form1.html as there has been a problem with the alias file for some lists on the mail hub and the bounces you have received are a symptom of that problem. When you report this please include which lists the bounces were for. Joan

I have had 6 emails that I posted to various roots web lists bounce with the message below. Karen Kessler Cottrill WV Kessler/Kesler/Keslar Family Historian *********************************************** The original message was received at Thu, 7 Sep 2006 14:52:46 -0400 (EDT) from root@localhost *** ATTENTION *** Your e-mail is being returned to you because there was a problem with its delivery. The address which was undeliverable is listed in the section labeled: "----- The following addresses had permanent fatal errors -----". The reason your mail is being returned to you is listed in the section labeled: "----- Transcript of Session Follows -----". The line beginning with "<<<" describes the specific reason your e-mail could not be delivered. The next line contains a second error message which is a general translation for other e-mail servers. Please direct further questions regarding this message to the e-mail administrator or Postmaster at that destination. --AOL Postmaster ----- The following addresses had permanent fatal errors ----- <WVNICHOL@rootsweb.com> ----- Transcript of session follows ----- ... while talking to mail.rootsweb.com.: >>> RCPT To:<WVNICHOL@rootsweb.com> <<< 550 5.1.1 <WVNICHOL@rootsweb.com>... User unknown 550 <WVNICHOL@rootsweb.com>... User unknown Final-Recipient: RFC822; WVNICHOL@rootsweb.com Action: failed Status: 5.1.1 Remote-MTA: DNS; mail.rootsweb.com Diagnostic-Code: SMTP; 550 5.1.1 <WVNICHOL@rootsweb.com>... User unknown Last-Attempt-Date: Thu, 7 Sep 2006 14:52:57 -0400 (EDT) Received: from KesslerWV@aol.com by imo-d03.mx.aol.com (mail_out_v38_r7.6.) id e.c0c.39116b5 (39953) for <WVNICHOL@rootsweb.com>; Thu, 7 Sep 2006 14:52:46 -0400 (EDT) Return-path: <KesslerWV@aol.com> From: KesslerWV@aol.com Message-ID: <c0c.39116b5.3231c47e@aol.com> Date: Thu, 7 Sep 2006 14:52:46 EDT Subject: Richwood, WV book To: WVNICHOL@rootsweb.com MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit X-Mailer: AOL 5.0 for Mac sub 45 X-Spam-Flag: NO

Thank you Joan - I have done that. Ruth Cherecwich In a message dated 9/6/2006 3:42:10 PM Mountain Daylight Time, JYoung6180@aol.com writes: Some lists are definitely having a problem with mail on the mail hub--you need to report the problem to the RootsWeb HelpDesk: http://helpdesk.rootsweb.com/form1.html . Joan

In a message dated 9/6/2006 5:39:27 PM Eastern Standard Time, Utahn1@aol.com writes: I received the message below when I tried to post to a list. Is this a Rootsweb or AOL problem? Ruth Cherecwich Some lists are definitely having a problem with mail on the mail hub--you need to report the problem to the RootsWeb HelpDesk: http://helpdesk.rootsweb.com/form1.html . Joan

I received the message below when I tried to post to a list. Is this a Rootsweb or AOL problem? Ruth Cherecwich The original message was received at Wed, 6 Sep 2006 17:23:00 -0400 (EDT) from root@localhost *** ATTENTION *** Your e-mail is being returned to you because there was a problem with its delivery. The address which was undeliverable is listed in the section labeled: "----- The following addresses had permanent fatal errors -----". The reason your mail is being returned to you is listed in the section labeled: "----- Transcript of Session Follows -----". The line beginning with "<<<" describes the specific reason your e-mail could not be delivered. The next line contains a second error message which is a general translation for other e-mail servers. Please direct further questions regarding this message to the e-mail administrator or Postmaster at that destination. --AOL Postmaster ----- The following addresses had permanent fatal errors ----- <KINCAID@rootsweb.com> ----- Transcript of session follows ----- ... while talking to mail.rootsweb.com.: >>> RCPT To:<KINCAID@rootsweb.com> <<< 550 5.1.1 <KINCAID@rootsweb.com>... User unknown 550 <KINCAID@rootsweb.com>... User unknown Final-Recipient: RFC822; KINCAID@rootsweb.com Action: failed Status: 5.1.1 Remote-MTA: DNS; mail.rootsweb.com Diagnostic-Code: SMTP; 550 5.1.1 <KINCAID@rootsweb.com>... User unknown Last-Attempt-Date: Wed, 6 Sep 2006 17:23:12 -0400 (EDT) Received: from Utahn1@aol.com by imo-m27.mx.aol.com (mail_out_v38_r7.6.) id e.3a8.33a7b63 (29672) for <KINCAID@rootsweb.com>; Wed, 6 Sep 2006 17:23:00 -0400 (EDT) Return-path: <Utahn1@aol.com> From: Utahn1@aol.com Message-ID: <3a8.33a7b63.32309634@aol.com> Date: Wed, 6 Sep 2006 17:23:00 EDT Subject: Test message To: KINCAID@rootsweb.com MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="-----------------------------1157577780" X-Mailer: 9.0 SE for Windows sub 5031 X-Spam-Flag: NO

In a message dated 9/6/2006 4:46:37 PM Eastern Standard Time, Miltone@aol.com writes: I upgraded to aol 10 for mac. I can send mail to one phila gen mailing list. I can not send mail to another phila gen mailing list. I saw the fix posted here but didnt save it. What can I do? Milton- Which one can't you send to? I admin both of the Philly lists--so we should be able to figure it out. By the way--the OTHER Philly lists are scheduled to migrate to the new system tomorrow so this might solve your problem if your posting problem is with the old list. PAPHILAD is on the new system now and has been for some time. PHILLY-ROOTS migrates tomorrow if all goes well. Joan

I upgraded to aol 10 for mac. I can send mail to one phila gen mailing list. I can not send mail to another phila gen mailing list. I saw the fix posted here but didnt save it. What can I do? Milton E. Botwinick [professional genealogist] botwinick@aol.com botwinick@alumni.rowan.edu MEBotwinick@alumni.temple.edu http://hometown.aol.com/botwinick/myhomepage/index.html

In a message dated 9/4/2006 1:09:48 PM Eastern Standard Time, JJupar@aol.com writes: Hi Thanks for your reply. I have already done everything that you have suggested and as I had a long chat with the list administrator. She has suggested that we wait for a few more days as it is a holiday in America and perhaps they just have a log jam. Thanks for the help anyway. Regards JUDY ELKINGTON What list is causing you problems? Have you checked the archives to see if there are new posts you are missing? Have you checked to be sure the posts are not going to your spam folder by mistake? There do NOT appear to be any log jams and list mail is flowing normally--in fact a bit lighter than usual due to the holiday. Joan

Hi Thanks for your reply. I have already done everything that you have suggested and as I had a long chat with the list administrator. She has suggested that we wait for a few more days as it is a holiday in America and perhaps they just have a log jam. Thanks for the help anyway. Regards JUDY ELKINGTON www.elkingtonfamily.com ELKINGTON@rootsweb.com www.one-name.org/profiles/elkington.html Regards JUDY ELKINGTON www.elkingtonfamily.com ELKINGTON@rootsweb.com www.one-name.org/profiles/elkington.html

In a message dated 9/4/2006 6:20:14 AM Eastern Standard Time, Ema609@aol.com writes: hi joan i have dial up and aol mail . and i understood that xp comes with the ability to fax . can i ev Every Windows-based computer that is connected to a phone like yours is has the capability to send and receive faxes. You do need to have the software to do so though. I'm probably not the best one to answer your question on this topic though since I've been on a cable hookup for many years and cable doesn't permit a computer to be used for faxing. This might be a good question to ask on the SENIOR-NEWBIE list where we have quite a few computer experts if no one on this list is able to help you. Joan