In a message dated 9/14/2006 1:56:15 PM Eastern Standard Time, Sdgirljoyce@aol.com writes: Does anyone have any phone numbers, names, extensions, etc that I could use to follow up on this if the refund isn't approved? This worked for me in January --- America Online 800-827-6364 Press 0 REPEATEDLY, IGNORING all messages

Sharon, I have Windows XP Professional and it looks like it does that every time I turn the computer on. I only have to go in and delete cookies regularly. When I wanted to scan/defrag a notice popped up that it was analyzing if I needed to defrag or not, and then I got a pop-up notice that it wasn't necessary to defrag at this time. There wasn't anything in the designated folders for scandisk to remove. Everything was at 0 MB. Marilyn -------------------original message------------------- In a message dated 9/14/2006 2:38:44 P.M. Eastern Standard Time, DULCICH6@aol.com writes: I generally find that when this happens a lot, my computer is needing to be cleaned of extraneous files and some more room made in the memory. Have you tried a disk cleanup operation and then perhaps a defrag? Sharon

In a message dated 9/14/2006 11:28:52 A.M. Pacific Daylight Time, Kaesemein@aol.com writes: I'm also having problems. I get a (Not Responding) notice at the top of my AOL window at least half a dozen times a day -- sometimes more. Marilyn Try to use the Aol icon tools (right click on the icon) to go to One click fixes. There is a fix for asp and aol adapter. That worked for me yesterday. Joyce

In a message dated 9/14/2006 11:05:55 A.M. Pacific Standard Time, JYoung6180@aol.com writes: I never knew there was a limit to dialup access charges when you normally didn't use dialup. I knew you had a specified number of dialup hours free with the broadband plan but I don't recall ever seeing anything about a cap on the charges if you exceeded the limits. - Joan et al, When I asked about the BYOA with 10 hrs of dial up, there was no cap on the amount of charge I could run up! It was the main reason I chose to not use that plan. I figured it was cheaper in the long run to pay a little more each month and have unlimited hours for dial-up than chance running up a big bill when I was traveling. Sharon

In a message dated 9/14/2006 11:28:51 A.M. Pacific Standard Time, Kaesemein@aol.com writes: I'm also having problems. I get a (Not Responding) notice at the top of my AOL window at least half a dozen times a day -- sometimes more. Marilyn --------- I generally find that when this happens a lot, my computer is needing to be cleaned of extraneous files and some more room made in the memory. Have you tried a disk cleanup operation and then perhaps a defrag? Sharon

I'm also having problems. I get a (Not Responding) notice at the top of my AOL window at least half a dozen times a day -- sometimes more. Marilyn

In a message dated 9/14/2006 1:56:10 PM Eastern Standard Time, Sdgirljoyce@aol.com writes: First I would report this as a unauthorized charge to your card company. Dispute it with your card. I know once place you can speak your mind and be heard is keyword: feedback, Aol Corporate reads these. I have had billing problems before and they took forever to fix. I hope they get fixed for you faster. Joyce I don't know--I never knew there was a limit to dialup access charges when you normally didn't use dialup. I knew you had a specified number of dialup hours free with the broadband plan but I don't recall ever seeing anything about a cap on the charges if you exceeded the limits. I could be wrong through. Joan

In a message dated 9/14/2006 9:58:15 A.M. Pacific Daylight Time, DESloan@aol.com writes: Hello, I am visiting with my sister in Richmond, IN. I have been using dialup and signing in as guest. My charges were to have been 2.95 a minute with a max of 34.95 per month. AOL forgot about the max and just charged me $600.00 + for one month. I called and had my plan changed from $14.95 bring your own internet without any dial up hours to $9.95 bring your own internet and unlimited dail up hours. At least that is how their CSR explained things to me. She told me she would send a message to their complaint billing department to see if she could get me a refund for last month and this month (charge is already up to $140.00). She said that there was no way she could transfer me to this department so that i could talk with them. She said that if they were to give me a refund it would take about 10 days and I would see it on my credit card. If I didn't see it on my credit card than the refund wasn't approved. Does anyone have any phone numbers, names, extensions, etc that I could use to follow up on this if the refund isn't approved? Thanks, Dave Sloan First I would report this as a unauthorized charge to your card company. Dispute it with your card. I know once place you can speak your mind and be heard is keyword: feedback, Aol Corporate reads these. I have had billing problems before and they took forever to fix. I hope they get fixed for you faster. Joyce

Wkrelease@aol.com writes: >> It seems like it happens in the evening between 6-10:30 pm. Here in California I find the slowest time is in the morning. By evening it is much faster, so I can only conclude it is the number of people logged on that causes the slowdown. Once almost everyone is asleep - except for those of us on the west coast - things are as they have always been. This isn't new since the reduction in rates and the free access though, it has been this way for most of this year. Barbara San Francisco Bay Area

Hello, I am visiting with my sister in Richmond, IN. I have been using dialup and signing in as guest. My charges were to have been 2.95 a minute with a max of 34.95 per month. AOL forgot about the max and just charged me $600.00 + for one month. I called and had my plan changed from $14.95 bring your own internet without any dial up hours to $9.95 bring your own internet and unlimited dail up hours. At least that is how their CSR explained things to me. She told me she would send a message to their complaint billing department to see if she could get me a refund for last month and this month (charge is already up to $140.00). She said that there was no way she could transfer me to this department so that i could talk with them. She said that if they were to give me a refund it would take about 10 days and I would see it on my credit card. If I didn't see it on my credit card than the refund wasn't approved. Does anyone have any phone numbers, names, extensions, etc that I could use to follow up on this if the refund isn't approved? Thanks, Dave Sloan

I am on mac aol 10 When signing on regular dsl my aol software crashes within a few minutes. I have no problems accessing aol thru safari. Anybody know what is happening? Any suggestions? ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more.

In a message dated 14/09/2006 10:40:14 GMT Standard Time, RobLMilner@aol.com writes: I dont think this is just a problem for the listers in America, because i have similar problems here in the UK however not as severe as the original poster. Hi I am also in the UK. I think it is just that AOL are trying to make it awkward so that when a new speedy product is introduced we have to take it up. Regards JUDY ELKINGTON www.elkingtonfamily.com www.one-name.org/profiles/elkington.html

I dont think this is just a problem for the listers in America, because i have similar problems here in the UK however not as severe as the original poster. Robin

In a message dated 14/09/2006 03:54:34 GMT Standard Time, Sugarfoot1@aol.com writes: Is AOL on overload with now being 'free' and everyone being able to use it or is anyone else experiencing these problems??? I'm at my wits end and just about ready to drop AOL but I've been with them since 1996 and I really do like them but for some reason, everything about them now seems to be 'going down the toilet'..... Hi I am so glad someone else is having the same problems. As I am not completely computer literate I thought it was me but am so glad to hear that it is not. I think that they are doing this because soon there will be a new AOL.10 or similar coming out soon. This problem arose when they were AOL.8 and I was forced to get AOL.9 but in the process lost a lot of important saved letters and addresses. Regards JUDY ELKINGTON www.elkingtonfamily.com www.one-name.org/profiles/elkington.html

Question was: Is AOL on overload with now being 'free' I've been with AOL for more than 10 years. I've noticed that every once is a while it may take a few seconds longer to get on, but its not that bad. However, I do get booted off occasionally but AOL restarts me right away. It seems like it happens in the evening between 6-10:30 pm. Bev Carlson of Brooklyn Park, Minnesota, USA "Life is too short to be sad all the time. Love is too important to go without. Happiness is too great to not be surrounded in it. And love and happiness are what life is all about." (author unk.)

In a message dated 9/13/2006 8:34:57 P.M. Pacific Daylight Time, JYoung6180@aol.com writes: Response time is slow and getting worse. It isn't just you--my problems haven't been as severe as yours but I definitely notice that response time is very slow compared to how it used to be. Perhaps because the "bring your own access" is now free the connections via TCP/IP are much slower. Joan I have been having severe connectivity problems. Fyi for anyone else, Aol has changed a few files lately. Make sure to go into your firewall and recheck program settings. Joyce

In a message dated 9/13/2006 10:54:25 PM Eastern Standard Time, Sugarfoot1@aol.com writes: Response time is slow and getting worse. It isn't just you--my problems haven't been as severe as yours but I definitely notice that response time is very slow compared to how it used to be. Perhaps because the "bring your own access" is now free the connections via TCP/IP are much slower. Joan

There have been a couple of times when it's been a pain logging on but that was also before the Free thing. In surfing today and yesterday though, it does seem slower even though I have cable. I don't think the Free thing is the problem because I cannot conceive of that many people going free that fast. Ruth Cherecwich In a message dated 9/13/2006 8:54:35 PM Mountain Daylight Time, Sugarfoot1@aol.com writes: It takes about 7-8 attempts to logon to AOL. When it gets to 'checking password', it goes no where so I have to back out of it and try again to logon. When I do get into AOL, immediately it 'stops responding' so I have to wait for it to respond which takes a minute or so. I've had new mail that I've tried to open only to get a message 'this email is currently not available' and on a few occasions, when I try to open the old or sent email folder, its blank and I know there is email in those folders. Response time is slow and getting worse. I use Charter Pipeline and when they say their fastest speed is 10Mbps, I show that I'm at 11Mbps, so I don't think Charter is the problem. I thought it might be my firewall and virus detector slowing things down or maybe they were at the wrong settings. I use a wireless router to 'piggyback' another computer in the house that the Charter Pipeline is connected to. I use PC-cillin and they told me to use the setting of 'wireless connection' as opposed to 'home network'. (I sure hope some of this makes sense). Is AOL on overload with now being 'free' and everyone being able to use it or is anyone else experiencing these problems??? I'm at my wits end and just about ready to drop AOL but I've been with them since 1996 and I really do like them but for some reason, everything about them now seems to be 'going down the toilet'..... Thanks! Julee

It takes about 7-8 attempts to logon to AOL. When it gets to 'checking password', it goes no where so I have to back out of it and try again to logon. When I do get into AOL, immediately it 'stops responding' so I have to wait for it to respond which takes a minute or so. I've had new mail that I've tried to open only to get a message 'this email is currently not available' and on a few occasions, when I try to open the old or sent email folder, its blank and I know there is email in those folders. Response time is slow and getting worse. I use Charter Pipeline and when they say their fastest speed is 10Mbps, I show that I'm at 11Mbps, so I don't think Charter is the problem. I thought it might be my firewall and virus detector slowing things down or maybe they were at the wrong settings. I use a wireless router to 'piggyback' another computer in the house that the Charter Pipeline is connected to. I use PC-cillin and they told me to use the setting of 'wireless connection' as opposed to 'home network'. (I sure hope some of this makes sense). Is AOL on overload with now being 'free' and everyone being able to use it or is anyone else experiencing these problems??? I'm at my wits end and just about ready to drop AOL but I've been with them since 1996 and I really do like them but for some reason, everything about them now seems to be 'going down the toilet'..... Thanks! Julee ~~~The more I learn about terrorism, the more I understand the phone company~~~

In a message dated 9/13/2006 9:42:58 A.M. Pacific Standard Time, JYoung6180@aol.com writes: The red x in an email generally indicates the graphic file that is embedded (or supposed to be) wasn't sent correctly. On a webpage the red x also represents a graphic file that isn't accessible--either temporarily or because it is missing. You can try reloading the page to see if it comes up the second time around--but it won't always load even then--if it is no longer accessible or the link to it is bad. ------------ You can also place your curser on the red-x and right click. Choose View Picture and just the picture will reload. Sharon