That is what I was told on the phone. Since I'm login in as a Guest on my sisters computer I cann't get to billing or accounts to check anything. I'm going to call them again tommorw and ask about it again. Thanks, Dave

Does anyone have any numbers for the UK please? Tigger

In a message dated 9/17/06 3:10:28 AM, aolers-rootsweb-request@rootsweb.com writes: << Date: Sat, 16 Sep 2006 20:20:50 EDT From: sharonmc2002@aol.com Subject: Re: [AOL-RW] Where do I go to fight a bill To: aolers-rootsweb@rootsweb.com Message-ID: <c20.48083d2.323deee2@aol.com> Content-Type: text/plain; charset="US-ASCII" In a message dated 9/16/2006 7:43:08 P.M. Eastern Standard Time, Mkdb1405@aol.com writes: Has anyone actually received a bill that was for the $9.95 unlimited dial-up that was what we expected? We are hearing from the problem billings. Kay >> Hello Kay My bill for this month here in South Carolina (USA) was $9.95. When checking billing it was the AOL Basic Dial-up plan with unlimited dial-up. I still have 24/7 tech support and (knock on wood) no problems at all with AOL either using an old Mac OS 8.6 or a new Windows XP. I do have a rootsweb lists (Hamilton) that for some reason won't switch over to digest mode and some I couldn't post on earlier but they seems to be worki ng all that out and are very prompt to reply from the rootsweb help desk. Karen Kessler Cottrill WV Kessler/Kesler/Keslar Family Historian

> Mkdb1405@aol.com writes: >> Has anyone actually received a bill that was for the $9.95 unlimited > dial-up > >that was what we expected? ~~~~~~~~~~~~ I received a bill for $9.95 and I just checked my account which says this is the price for unlimited dial-up. I copied this from the billing section. Whether this applies to everyone, or is just for this area (Northern California) I don't know. I can't see any difference between the $9.95 Basic Dial-up and the $25.90 Dial-Up Advantage! About the New AOL Pricing Options AOL® Basic Dial-up plan for $9.95 With the AOL Basic Dial-Up plan, you can enjoy unlimited dial-up access for just $9.95 - that’s our best price ever for unlimited dial-up access. Plus, you’ ll still get great features like Premium Support, AOL® Security Suite, AOL® My eAddress, AIM® Phoneline, 5 GB of X Drive storage, Premium Radio, and AOL® Video.AOL® High Speed Essentials for $9.95 AOL High Speed Essentials - With the AOL High Speed Essentials, you can enjoy unlimited access through your existing high speed connection, and you'll have 10 hours of dial-up access from AOL each month if you need it, for just $9.95 a month. You'll also get great features like Premium Support, AOL® Premium Security Suite, AOL My eAddress, AIM Phoneline, 5 GB of X Drive storage, AOL® Radio, and AOL Video. AOL® Dial-up Advantage for $25.90 AOL Dial-Up Advantage - With the AOL Dial-Up Advantage plan, you can enjoy unlimited dial-up access for $25.90 per month. You'll also get great features like Premium Support, AOL Premium Security Suite, AOL My eAddress, AIM Phoneline, 50 GB of X Drive storage, Premium Radio, and AOL Video. AOL® Free Services for free AOL Basic Dial-up AOL Free Services Option - With the AOL Free Services plan, you can enjoy unlimited access to AOL for free while you are connected to the Internet through a separate Internet provider (not AOL) with our free services option.You will also get the AOL Security Suite and access to AOL Radio. Barbara California

In a message dated 9/16/2006 7:43:08 P.M. Eastern Standard Time, Mkdb1405@aol.com writes: Has anyone actually received a bill that was for the $9.95 unlimited dial-up that was what we expected? We are hearing from the problem billings. Kay As of the second I did and so far no problems(fingers crossed) Sharonmc2002

Hello! I've been enjoying everyone's comments on the connectivity problems but am sad to see that a lot of us have the same problems. I've been quite busy lately and to respond to each persons comments individually would be a bit time consuming, so I've done the ol copy/paste and will add my 2 cents worth in this one email. I have PC-cillin Internet Security 2006. Where would i find and recheck the program settings? When I click on 'Network Security' then 'Personal Firewall', it only gives me options on what type of security I want/need: Direct Connection, Home Network, Office Network and Wireless Network. For some reason, I cannot locate where I would check the AOL files. I also get booted offline a few times a night and 8 out of 10 times it will restart, which isnt too bad I guess. It's just frustrating to have to sit and wait till it reconnects me. I have Charter Cable for dsl/broadband and when I do finally get signed on, each and every time, aol, at the top of the screen IMMEDIATELY says: 'Not responding'. This happens a few times per session that I am online also. Theres nothing worse than to try to send an email or get into a website, get the 'not responding' and have to sit and wait and wait and wait. The UK is having similar problems? YIKES!!!! That alone tells me for sure its an AOL problem like I suspected and not with Charter. It could be that the slow downs getting anywhere online is due to the amount of people online at the same time I am online. That only used to happen to me around 10pm every night when I figured that people were checking their email before going to bed, BUT, that was when I was using dialup about 3 yrs ago. It kind of makes me wonder what I am paying for. I thought it was for the speed but I'm not seeing any still after doing all those '1 click fixes'. I have tried calling AOL but each of the 15 or so tries since this has started, I keep getting India. Sorry, but I don't want to talk to anyone over there as I cant understand them and they have given me some very VERY incorrect instructions/directions on a problem I had in the past. I refuse to talk to them. Maybe I will try again tonight and see what someone over here has to say....... 'good news film at 10?'. I'll post again if I get any decent answers! Julee In a message dated 9/14/2006 2:07:08 A.M. Central Standard Time, Sdgirljoyce@aol.com writes: I have been having severe connectivity problems. Fyi for anyone else, Aol has changed a few files lately. Make sure to go into your firewall and recheck program settings. Joyce From: Wkrelease@aol.com Subject: [AOL-RW] re.Is AOL on overload with now being 'free' To: aolers-rootsweb@rootsweb.com Message-ID: <1bf.3b60f180.323a4afd@aol.com> Content-Type: text/plain; charset="US-ASCII" Question was: Is AOL on overload with now being 'free' I've been with AOL for more than 10 years. I've noticed that every once is a while it may take a few seconds longer to get on, but its not that bad. However, I do get booted off occasionally but AOL restarts me right away. It seems like it happens in the evening between 6-10:30 pm. I dont think this is just a problem for the listers in America, because i have similar problems here in the UK however not as severe as the original poster. I am on mac aol 10 When signing on regular dsl my aol software crashes within a few minutes. I have no problems accessing aol thru safari. Anybody know what is happening? Any suggestions? It seems like it happens in the evening between 6-10:30 pm. Here in California I find the slowest time is in the morning. By evening it is much faster, so I can only conclude it is the number of people logged on that causes the slowdown. Once almost everyone is asleep - except for those of us on the west coast - things are as they have always been. This isn't new since the reduction in rates and the free access though, it has been this way for most of this year. Barbara San Francisco Bay Area I'm also having problems. I get a (Not Responding) notice at the top of my AOL window at least half a dozen times a day -- sometimes more. ~~~ The more I learn about terrorism, the more I understand the phone company~~~

I was billed $9.95 on my credit card on Sept 9th. When I checked my account it shows my Price Plan is Basic Dial-up which includes unlimited dial-up. Vonda In a message dated 9/16/2006 6:43:49 P.M. Central Standard Time, Mkdb1405@aol.com writes: Has anyone actually received a bill that was for the $9.95 unlimited dial-up that was what we expected? We are hearing from the problem billings. Kay

it may be because ver.10 is getting ready to come out, but when all the previous versions came out, i never had this problem and i've been 'around' since version 3! i think there is more to the problem than another update. i wonder if/when 10 does come out, how we go about saving our emails that we saved on aol and our favorite places without losing them. i remember having to make a copy of 'media' folder and renaming it to something else then moving it into the newest version of aol's folder to keep all my favorite places, but i'm going to be a bit leary about the emails i've saved on aol. Lord, if i lose those, hell hath no fury like a woman who loses her saved emails! LOL! julee In a message dated 9/14/2006 1:48:45 P.M. Central Standard Time, aolers-rootsweb-request@rootsweb.com writes: Message: 1 Date: Thu, 14 Sep 2006 03:49:59 EDT From: JJupar@aol.com Subject: Re: [AOL-RW] connectivity problems........ To: aolers-rootsweb@rootsweb.com, AOLERS-ROOTSWEB@rootsweb.com Message-ID: <c1c.47bac5e.323a63a7@aol.com> Content-Type: text/plain; charset="US-ASCII" In a message dated 14/09/2006 03:54:34 GMT Standard Time, Sugarfoot1@aol.com writes: Is AOL on overload with now being 'free' and everyone being able to use it or is anyone else experiencing these problems??? I'm at my wits end and just about ready to drop AOL but I've been with them since 1996 and I really do like them but for some reason, everything about them now seems to be 'going down the toilet'..... Hi I am so glad someone else is having the same problems. As I am not completely computer literate I thought it was me but am so glad to hear that it is not. I think that they are doing this because soon there will be a new AOL.10 or similar coming out soon. This problem arose when they were AOL.8 and I was forced to get AOL.9 but in the process lost a lot of important saved letters and addresses. Regards JUDY ELKINGTON ~~~The more I learn about terrorism, the more I understand the phone company~~~

Has anyone actually received a bill that was for the $9.95 unlimited dial-up that was what we expected? We are hearing from the problem billings. Kay

I believe they have multiple versions because when I changed from 25.90 to 9.95 I was told the only difference for basic dialup was the price and both were unlimited. Highspeed essentials is 10 hrs. Go to you help /accounts billing plans to see what it is in your area. It all depends upon which version is chosen. sharonmc2002 I agree that the new program is 10 hours of dial-up. The info is a little misleading. Close to the top of the write-up it says you have unlimited dial-up. But scroll to closer to the end and it says 10 hours after which it will be $2.95 per hour with a maximum of $100.00. Ruth Cherecwich In a message dated 9/16/2006 2:56:06 PM Mountain Daylight Time, ENC6@aol.com writes: In a message dated 9/14/2006 7:21:12 P.M. Central Standard Time, DESloan@aol.com writes: I am now paying $9.95 for my high speed connection and get unlimited dailup access with it. Before I was paying $14.95 for my high speed connection and not getting any dialup access. Don't know how I can pay $5 less per month and get a better deal? Thanks, Dave Dave, Just wanted to double check. I just changed to the $9.95 high speed connection and what I read shows that gets me 10 hours of dial up access - not unlimited. And then I would pay for additional hours. Just checked the AOL payment plans again and that is what I am reading. Where are you finding that unlimited dial up deal with the $9.95 high speed connection because that would really be nice when I travel? I must be missing something. Thanks - Emma ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hello everyone, I know this has been discussed before and that I did print it out , but in my filing system , I cannot find it ... I am loosing my cursor and the only way I can get it back is just to turn the computer off the bad way , and then the cursor is back when it reboots ... Please and thank you to someone who can help me ... I do not want to mess up my computer , by not knowing how to solve this problem correctly .. Thanks Gerri .... Mason OhiO

I agree that the new program is 10 hours of dial-up. The info is a little misleading. Close to the top of the write-up it says you have unlimited dial-up. But scroll to closer to the end and it says 10 hours after which it will be $2.95 per hour with a maximum of $100.00. Ruth Cherecwich In a message dated 9/16/2006 2:56:06 PM Mountain Daylight Time, ENC6@aol.com writes: In a message dated 9/14/2006 7:21:12 P.M. Central Standard Time, DESloan@aol.com writes: I am now paying $9.95 for my high speed connection and get unlimited dailup access with it. Before I was paying $14.95 for my high speed connection and not getting any dialup access. Don't know how I can pay $5 less per month and get a better deal? Thanks, Dave Dave, Just wanted to double check. I just changed to the $9.95 high speed connection and what I read shows that gets me 10 hours of dial up access - not unlimited. And then I would pay for additional hours. Just checked the AOL payment plans again and that is what I am reading. Where are you finding that unlimited dial up deal with the $9.95 high speed connection because that would really be nice when I travel? I must be missing something. Thanks - Emma ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

In a message dated 9/14/2006 7:21:12 P.M. Central Standard Time, DESloan@aol.com writes: I am now paying $9.95 for my high speed connection and get unlimited dailup access with it. Before I was paying $14.95 for my high speed connection and not getting any dialup access. Don't know how I can pay $5 less per month and get a better deal? Thanks, Dave Dave, Just wanted to double check. I just changed to the $9.95 high speed connection and what I read shows that gets me 10 hours of dial up access - not unlimited. And then I would pay for additional hours. Just checked the AOL payment plans again and that is what I am reading. Where are you finding that unlimited dial up deal with the $9.95 high speed connection because that would really be nice when I travel? I must be missing something. Thanks - Emma

In a message dated 9/16/2006 4:17:47 PM Eastern Standard Time, Relieruter@aol.com writes: Hello List, My RootsWeb mailing list are going to my Spam Folder. How can I correct this problem? Thanks, Ann Ann- I don't know how you have your mail controls set but here is some general info for you: Under the Mail link on the AOL toolbar > block unwanted mail > sender filter > Use a custom sender list > Two choices: block all mail from senders and domains listed below, or allow only the senders and domains listed below. They can't use the option to block all mail except the senders and addresses below with RootsWeb lists but they can use the block all mail from senders and domains listed below. The choices are: Allow mail from all senders Allow mail only from AOL members Allow mail only from people I know Block mail from all senders Use a custom sender list Of the above, the only choices that work with RootsWeb lists are allow mail from all senders and Use a custom sender list. If they use a custom sender list they can ONLY block addresses of people who are NOT posters to their subscribed lists! With a custom sender list the choices are: blocked mail should be: permanently deleted delivered to spam folder RootsWeb list users should always choose to have a spam folder so that they can check for misdirected list mail and click THIS IS NOT SPAM to move it to their inbox if they find any. Joan

Hello List, My RootsWeb mailing list are going to my Spam Folder. How can I correct this problem? Thanks, Ann

In a message dated 9/14/2006 8:21:13 PM Eastern Standard Time, DESloan@aol.com writes: I am now paying $9.95 for my high speed connection and get unlimited dailup access with it. Before I was paying $14.95 for my high speed connection and not getting any dialup access. Don't know how I can pay $5 less per month and get a better deal? They had so many different plans it was different for every person depending on what they promised you for what price when you signed up. I had limited dialup hours when I was paying $14.95 and the number of hours dropped slightly when I went to $10.95. Joan

In a message dated 9/14/2006 4:56:52 P.M. Pacific Daylight Time, Kaesemein@aol.com writes: Joyce, Sorry, I don't understand, where are the AOL icon tools found? Marilyn on your taskbar, by the clock/time on your pc there should be an aol icon, you can right click it to find the One click fixes if not, or if you do not have the icon you can look to the top of the aol screen, where it says sign off, sign off but do not close aol. then click help, type into the search" fix it for me" or "auto fix" and there should be some blue highlighted links that will run an auto fix for you. Hope that helped. :-) Joyce

Joan, You could be right. Here is what happened. When I got here to my sisters house and signed in the first time a message came up telling me that there would me a $2.95/hr charge and to get more information to enter keyword billing. When I entered billling into keyword I got a message that you can't view keywords when signed in as guest. I then had my sister sign in and then I went to keyword billing and read up using dial up away from home. It said that their was a $34.95 limit per month (didn't say anything about this being contingent on which service you were signed up for). So not knowing that the max only pertained to those that were on dial up service and not 'bring your own internet', I decided that I would pay the $34.95 per month instead of having to get cleaned up and driving about 10 miles to my sister's college and using their internet access (this is what I did last year when I visited her). Had I know that I would be charged for every minute I was on the internet I would have used dialup some and driven out to the college for most of my interent usage. I am now paying $9.95 for my high speed connection and get unlimited dailup access with it. Before I was paying $14.95 for my high speed connection and not getting any dialup access. Don't know how I can pay $5 less per month and get a better deal? Thanks, Dave

Joyce, Sorry, I don't understand, where are the AOL icon tools found? Marilyn -------------------------original message----------------------- In a message dated 9/14/2006 2:49:50 P.M. Eastern Standard Time, Sdgirljoyce@aol.com writes: Try to use the Aol icon tools (right click on the icon) to go to One click fixes. There is a fix for asp and aol adapter. That worked for me yesterday. Joyce

Dave Do not let AOL give you the runaround. Do NOT depend on them to solve this. # 1 Make absolutely sure that your credit card Company has your correct Home PH # so they can contact you as to any questionable charges to your Card. I learned this the hard way. However, Privacy Guard tried 5 times to charge my Visa and my Company could not get hold of me because I had not updated my Ph # w/them and my Visa company never would pay the charge. Talk to your Credit card Company to tell them this was unauthorized by you. They can certainly see by your previous AOL bills that this was a sudden change. As far as talking yourself to AOL you can do it. Just refuse to tell billing what help you want. Keep insisting you want to talk to that person's supervisor. That you will tell the supervisor. I managed to get to the supervisor's supervisor and solved the problem. Once you tell them what you want they will sideline you as they have already done. The answer you got was totally unacceptable. Jeannie In a message dated 9/14/2006 9:58:22 A.M. Pacific Standard Time, DESloan@aol.com writes: Hello, I am visiting with my sister in Richmond, IN. I have been using dialup and signing in as guest. My charges were to have been 2.95 a minute with a max of 34.95 per month. AOL forgot about the max and just charged me $600.00 + for one month. I called and had my plan changed from $14.95 bring your own internet without any dial up hours to $9.95 bring your own internet and unlimited dail up hours. At least that is how their CSR explained things to me. She told me she would send a message to their complaint billing department to see if she could get me a refund for last month and this month (charge is already up to $140.00). She said that there was no way she could transfer me to this department so that i could talk with them. She said that if they were to give me a refund it would take about 10 days and I would see it on my credit card. If I didn't see it on my credit card than the refund wasn't approved. Does anyone have any phone numbers, names, extensions, etc that I could use to follow up on this if the refund isn't approved? Thanks, Dave Sloan ********* Visit the threaded archives of this list: http://archiver.rootsweb.com/th/index/AOLERS-ROOTSWEB ********* ------------------------------- To unsubscribe from the list, please send an email to AOLERS-ROOTSWEB-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message