In a message dated 10/30/01 9:41:00 AM Pacific Standard Time, support@ancestry-inc.com writes: << Dear Juliana Smith, Thank you for your e-mail. If you wish to discuss your subscription cancellation with one of our Account Services Representatives, please call 1-800-262-3787 and select option #4. Account Services is available between the hours of 8 AM and 5 PM Mountain Standard Time (Monday-Friday). If there is anything else we can assist you with, please let us know. Marta Customer Solutions Ancestry.com e-mail: support@ancestry-inc.com "Connecting and Strengthening Families through the World Wide Web" Get Free Family History tips, news and updates! Sign up for the Ancestry Daily News at www.ancestry.com. >> First of all my name is not Juliana Smith, and I have spoken to an account services representative and they not only did nothing to help but they were extremely rude! Apparently once you sign up for Ancestry.com you will have a very hard time getting off the service. What they do is keep billing your credit card even when you are no longer using their service! In addition when you try and unsubscribe they continue to bill you! They claim that they notified me that my subscription was up but I do not recall any such email! My solution was to tell my credit card company not to pay the bill for a service time period where I never used the service! To bad because the site is quite useful but definitely not worth the hassle!!!!!!

I want you to know firstly, that I am not affiliated with Ancestry.com in any way, but have heard this sad lament time and again on other lists. I want to relay also the thought that when anyone enters into an agreement for a service, it is their responsibility as a consumer to know their rights as well as privileges. Any time one enters into a contract, signed or handshake, one must be advised as to the understand is for what each party is held accountable. (Sound like I'm on a soap box, huh, sorry if I sound that way.) This practice that Ancestry.com adheres to, is an everyday occurrence, in as much as this type of resubscription billing, and unfortunately, this misunderstanding because of not being an informated buyer has happened before and I seem to hear about this all the time on this wonderful genealogical lists. There is a an agreement within the Ancestry.com and is known by anyother word as the 'fine print' where you agree to whatever is there hidding and be knowledgable to the date, and there is a specific date established for this, when you are expected to pay for another subscription within a certain time period, just before it expires. This is when the buyer needs to be aware of their rights and be aware of what the business is asking and what it is that you are agreeing to. This agreement says that within a certain timeframe that the subscription you have agreed to, they as a business, can reup your billing for another subscription. You need to become aware of what that time period is; this being your responsibility. This type of business arrangement is used by both small businesses today, as do larger business use it. Rhonda Houston -----Original Message----- From: CandaceLR@aol.com [mailto:CandaceLR@aol.com] Sent: Tuesday, October 30, 2001 7:16 PM To: AMERICAN-REVOLUTION-L@rootsweb.com Subject: [A-REV] All genealogists considering using Ancestry.com In a message dated 10/30/01 9:41:00 AM Pacific Standard Time, support@ancestry-inc.com writes: << Dear Juliana Smith, Thank you for your e-mail. If you wish to discuss your subscription cancellation with one of our Account Services Representatives, please call 1-800-262-3787 and select option #4. Account Services is available between the hours of 8 AM and 5 PM Mountain Standard Time (Monday-Friday). If there is anything else we can assist you with, please let us know. Marta Customer Solutions e-mail: support@ancestry-inc.com "Connecting and Strengthening Families through the World Wide Web" Get Free Family History tips, news and updates! Sign up for the Ancestry Daily News at www.ancestry.com. >> First of all my name is not Juliana Smith, and I have spoken to an account services representative and they not only did nothing to help but they were extremely rude! Apparently once you sign up for Ancestry.com you will have a very hard time getting off the service. What they do is keep billing your credit card even when you are no longer using their service! In addition when you try and unsubscribe they continue to bill you! They claim that they notified me that my subscription was up but I do not recall any such email! My solution was to tell my credit card company not to pay the bill for a service time period where I never used the service! To bad because the site is quite useful but definitely not worth the hassle!!!!!! ==== AMERICAN-REVOLUTION Mailing List ==== ============================== Search over 1 Billion names at Ancestry.com! http://www.ancestry.com/rd/rwlist1.asp